Product questions test your ability to design a new product or improve an existing one. The problem you'll get will likely be deep in the weeds, ambiguous, and jargony (e.g. We also need to be hyper-efficient, with the potential to deliver 5+ separate orders in an hour - leading to a more affordable cost per delivery. Another focus from that point is helping Dashers achieve their earnings goal, whether thats on an hourly or annual level. What could it do better? Want to land your dream job as a DoorDash product manager (PM)? I started my career here on the operations team. like Chipotle, The Cheesecake Factory, Subway, McDonalds, and Taco Bell. The Product Sense Interview - by Shaw Li The Elements of Product Management A weekly newsletter with templates and practical advice for product managers working at startups to get sh*t done. Review your resume to speak off it, and be sure to research a bit more about DoorDash. . Create Your Pitch and Position Yourself as a Strong PM Hire. Also, I look to the design team to the rest of the company about how to apply the customer love to drive a delightful experience end to end. Our product teams sometimes go from problem identification, to mvp, to shipped in an a/b test in the span of a day. Especially given the role of DoorDash in the global economy after the COVID-19 outbreak, DoorDash has risen in popularity and prestige as one of the fastest growing startups in the Silicon Valley. Were thrilled to welcome Liangxiao, our first VP of Engineering, to DoorDash! You should also be prepared to answer the following questions: DoorDash recommends considering these questions as well: If this round goes well, youll be asked to interview with several members of the product team and additional stakeholders, including executives. Few roles require an office setting. These were the exact questions I got asked as well. To deliver the service-driven product, you have to collaborate with Sales, Support, and Operation teams closely. Whether the example you use is small or large in scale when . The job listing ends with a statement on diversity and inclusion at DoorDash. Interviews at DoorDash Experience Positive 15% Negative 77% Neutral 8% Getting an Interview Applied online 67% Recruiter 15% Other 12% More Difficulty 3.0 Average Hard Average Easy Interviews for Top Jobs at DoorDash Delivery Driver (114) Software Engineer (88) Dasher (47) Data Scientist (43) See more interviews for top jobs Moore and Xu discussed the concept with classmates Andy Fang and Stanley Tang, and the four of them spent weeks interviewing hundreds of area business owners. The company is based in San Francisco and is helmed by CEO and co-founder Tony Xu. How would you prioritize and solve their biggest issue? DoorDash may ask you questions related to the specific domain of expertise you're applying for, so it's helpful to review your past experiences and background and researching the team you're interviewing with to be fully prepared. time between order and driver pickup is highly variable, what should we do?) The first interview will be conducted over the phone with a product management recruiter. They called it Palo Alto Delivery, and their first order came in on January 12, 2013. Do you have the ability to hold two opposing ideas? Once youve selected one (or more) that seems promising, your next step is to create a standout application and that includes a well-written resume. Through their Project DASH program, the company works with local organizations to increase access to healthy food. After the trial, there is a weekly tablet fee of $6 . By using the app or desktop site users can order food from a local restaurant. Your response accuracy towards behavioral and situational questions. At one Palo Alto macaroon shop, the owner showed them a huge booklet of delivery orders and explained that she was the only one fulfilling them. So, keep your thoughts ahead of the conversation and continue to be conversational. Curious to know. She couldnt find any drivers. Start by searching DoorDashs current job openings to find the position(s) that best fit your specific skills, experience, expertise, and professional goals. NOTE: For us, the most important part of this round is the framework of prioritization you use to set up metrics and solve the problem you are faced with, not as much on the actual solutions you'll come up with. We have a lot of product work to be done to get there. If that goes well, youll be given a take-home assignment to complete before your interview with one of the companys product directors. What problems does [insert your favorite music app] solve for? Odd considering Airbnb has a similar business model. Currently, DoorDash has more than 3,300 open positions, including several product management jobs. How to detect iOS memory leaks and retain cycles using Xcodes memory graph debugger, Using ML and Optimization to Solve DoorDashs Dispatch Problem, How DoorDash is Scaling its Data Platform to Delight Customers and Meet our Growing Demand. What do you think sets the DoorDash Product apart from its competitors? "Exclusive Platform" means that the DoorDash Product is the Merchant's exclusive third-party food ordering and/or delivery provider or . We pilot a test like improved ratings fairness or base pay variation for difficult deliveries, and we immediately see the feedback from Dashers as they experience these improvements in the real world. As a PM you need to focus on not just hitting those goals, but also. Got a phone interview for DD recently. Walk me through the experience of using OpenTable to book a reservation at a restaurant. These costs do include things like the biometrics . Your capacity to reason inductively and logically while analyzing results. The assignment can be time-consuming to complete, but it is critical in determining whether you advance to the next round. All of these make me very excited about where the Design team is now as well as what itll become in the future. On the merchant side, DoorDash offers marketing and advertising solutions, a merchant Portal, the DashMart platform, and DoorDash Drive for delivery fleet services. They will then introduce you to the package with which you will be recruited. Based on my 10+ years of PM experience plus interviews with others. Before getting started, check out our free webinar on resume writing, which guides you through the process of crafting a resume that can be used for various PM positions. DoorDash provides the flexibility to merchants to solve their unique challenges, whether it's about bringing new customers, creating loyalty programs, introducing new products, expanding to catering, building their own marketing channels, etc. If youve ever ordered takeout, youve likely come across the DoorDash name or even used their services. In this article we will explore 1) the goal of this question 2) a sample structure to answer it, grading criteria 3) common variations and 4) video mock interview examples. How Do You Get a DoorDash Product Manager Interview? In this PM mini lesson, our ex-Googler Founder, Kenton Kivestu, discusses the type of product sense/design questions you'll face and what the interviewer. How would you improve the user experience of Y? Meet with different team members and decide on fit. For example, our merchant team would work behind the counter or spend days in the kitchen to observe the merchants operational challenges. I often get asked why I joined DoorDash so I thought I would expand on that in a blogpost. This summer I was ecstatic to work as a software engineer intern at DoorDash. If you're an applicant already living in the U.S., the government filing fee is $1,760. E.g., build metrics for Product/feature X? 3. In your opinion, what makes a great PM and a great PM leader? How would you improve the post-booking experience at OpenTable? Ill always remember my manager looking at the work and telling me Youre working with one sales representative, you should go out there and sell restaurants yourself - this has stuck with me to this day. Wed be glad to answer any of your questions. According to Glassdoor, 35% of interviewees had a positive experience, and the average interview difficulty was rated a 2.6 out of 5. What's been an important piece of feedback you've gotten? Most of the time, your interview will begin with a review of your resume, so make sure you understand every detail in and around it. One reason cancellations happen is because soon after placing an order, customers change their mind about an item or two. I spent almost all my time as an operator doing things that I knew was solving a dasher, customer or merchant problem, whether that was texting Dashers to let them know it was a busy time for deliveries or making hundreds of menus so we could onboard merchants more quickly. Leftovers from the day are also divided among staff members in most places. Product managers can expect to work very closely with design, engineering, and operators to meet the needs of the customer, merchant, and Dasher segments. The most exciting thing for me is the engagement we get from the Dashers. Interview process at DoorDash Overall experience Poor Excellent Easy Difficult Interview process length About a day or two 65% About a week 22% About two weeks 7% More than one month 3% About a month 3% Most reported steps They have no interview 58% Background check 49% Other 12% Phone call/screening 12% On-site interview 7% Least reported steps Naturally, part of that is building amazing teams, but another portion is how a PM works with others. How would you prioritize? That is one approach for conducting a more in-depth evaluation of cultural fit. Nov 17, 2022 Interview with Matthew Hanson Design Leadership Interview at DoorDash Hey Matt, thanks for taking time to chat today. If you can show prior quantitative results around those parts of the role, do so. We eventually productized that workflow and that feedback loop from a few earlier merchants, and seeing this product feature that we built continue to increase quality was what first got me hooked on Product work. Your next step is to showcase your product management skills by writing a pitch that showcases the product manager positions key responsibilities. The first stage is a quick call with a DoorDash recruiter. For Merchants, it means getting more orders from more customers and growing their businesses. The PM interview at DoorDash is divided into two parts: product prioritization and product sense. Table of Contents show. DoorDash's interview process is known to be highly competitive, given its prominent position in the tech ecosystem. Because of this uniqueness in how we operate as a Product org, we want to hire people who have a strong bias towards action. On my first day, I built an excel model to prioritize what restaurants our sales team should sell. How would you improve the worst post-booking experience for an Airline? A DoorDash product management job description usually begins with an About the Role section which describes why the company is hiring for this position and how the role fits into the larger product team. Dealing with ambiguity, using data who and what to target to grow sales. Then drivers for DoorDash will pick up the customers food and drive it to them. What would be the worst problems for a delivery experience after order placed? Would you create a smartphone app or use Uber Eats? Whether you want to grow online sales, attract customers, increase orders, or optimize your business, we deliver more ways to grow. Product Metrics-This type of DoorDash case study focuses entirely on your product sense. Describe one previous experience from your resume. Your response accuracy towards behavioral and situational questions. One of the best frameworks is to go "broad then deep". How would you improve DoorDashs post-booking experience once the user has ordered their meal? document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Subscribe to stay up to date with the lates engineering news and trends! Your core PM competencies (product ideation, brainstorming, prioritization, MVP thinking, execution, metrics and iteration skills), as well as your experience in the field. A year later, the company had a customer base of over 1,000 restaurants and significant VC funding. Youve had an impressive career trajectory here at DoorDash - starting on the Ops team to now leading a critical product area as the head of Logistics. You've been leading the products in many other tech companies in the past. What are the values you look for in an opportunity? Keep reading to learn more about how they hire for their product team so you can crush the DoorDash Product Manager interview. , which guides you through the process of crafting a resume that can be used for various PM positions. How to Win the Technical and Behavioral Round With Team Members and Stakeholders, During this interview, youll meet withmultiple team members and be asked a number of product-specific questions around design, analytics, and collaboration, as well as a few in-depth behavioral questions. Is known to be conversational glad to answer any of your questions to land your dream job as Strong! Will be recruited # x27 ; ve been leading the products in many other tech companies in past. Operational challenges it means getting more orders from more customers and growing businesses. Customers change their mind about an item or two nov 17, interview. Using OpenTable to book a reservation at a restaurant goal, whether thats on an hourly or annual level,... 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