Talk with other EGO owners, find answers, and share your tips. Press question mark to learn the rest of the keyboard shortcuts. The ground source heating system alone saves a massive 1 million KWh of electricity annually, the equivalent of 378 tons of coal. Mower has an issue. The AMAZON site states the product comes with a 5-year warranty. Alafaya, FL 32826 14 years in business. Find nearby echo repair center. For the best experience on our site, be sure to turn on Javascript in your browser. Online help is always available from our community of EGO users. Chervon North Americas maximum liability shall not in any case exceed the purchase price paid for the product. Lowe's. Ace Hardware. Get your questions answered, share your ideas and feedback and give back by helping others. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). 150 Km. If you take your tool directly to a store that has a Tool Rental Center repairs typically take 2 to 3 weeks to complete. Run the other way, you guys told me if I sent you my receipt you would replace my leaf blower that stopped working after I had it about one month you never got back to me and blew me off I will never recommend your products to anyone again. Zero follow through or contact afterwards. CHERVON NORTH AMERICA SHALL NOT BE LIABLE TO THE USER OR TO ANYONE ELSE FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, INDIRECT, OR PUNITIVE DAMAGES ARISING FROM USE OF THE PRODUCTS, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, DEATH, PROPERTY DAMAGE, LOST PROFITS, OR OTHER ECONOMIC INJURY. Call them and get them replaced. W T F !! Authorized Service has made its aim to provide quality, efficient service to our customer's in-home appliances. The site is a participant in the Amazon Services LLC Associates Program,an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Original non-fuel gauge 4ah from 2015 with original mower stopped working, but the non-fuel gauge 2ah from string trimmer is still going. 2201 Farm-to-Market 1187 #101. Can't complain.The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower.It's a shame, they had a good run.Want reliability, look elsewhere. I am on my 8th phone call (each with a huge wait) with a rep to replace a single spring for my string trimmer head. Mansfield, TX 76063 (817) 459-0521. 8:30am - 8:00pm EST (Monday - Friday) 10:00am - 6:00pm EST (Saturday and Sunday) If you believe your tool is defective and would like to submit a warranty claim, please have your tool (s) with you when you call so we can perform some troubleshooting while you're on the phone with us. I asked for a number in the warehouse to talk with someone there, and was told CS doesnt have the ability to talk with them.I've asked for management follow-up again but have zero expectation of getting a call.End of the day - a great tool is worthless when it breaks and the company is incapable of standing behind it. the Backpack Blower's high efficiency brushless motor provides longer run times, low vibration and longer motor life. Join our peer-to-peer discussions to get your questions answered, share your ideas and feedback, and give back by helping others. (800) 828-5500. As a dealer can't repair the batteries but if it tests as bad and it's under warranty, we submit a claim and Chervon sends a new one. It uses peak power technology that combines the energy of any two ARC lithium batteries to power the removal of heavy, wet snow. For best results, choose lithium-ion technology. Dont see yours here? This is a 5 star review with a serious caution to the company. We see that youre on the North America site but appear to be outside the U.S. and Canada. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. EGO sent me to a warranty repair facility in Orlando (1 hour from my home). Diagnose the problem: "Fishbone" diagrams are designed to assist in diagnosing . Sign up to hear about new Commercial Series tools and innovations. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year. This warranty shall be void if the product has been used for rental purposes. What would you like to do? Removing heavy snow is one of the most troublesome chores for homeowners. ego authorized service centers >FM/DAB. Hopefully the gas we all save makes up for that waste. For all customer service requests, please call 1-855-EGO-5656 (1-855-346-5656). We stock all fast-moving parts on trucks. Enter a location to find a nearby echo repair center. Defective product will receive free repair. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? An authorized service center will be selected to evaluate and repair the product if defective according to the stated warranty terms. We see that youre on the North America site but appear to be outside the U.S. and Canada. Regardless of amperage, all batteries are 56V and in the weakest version have a runtime of about 40 minutes when used alone. Be the first to know about new products, innovations, and offers. They only service tools and equipment. Release the parking brake and pull your levers in towards the center of the mower. EGO is proud to bring to you the first line of cordless outdoor equipment with the power and performance of gas, but without the noise, fuss, and fumes. Get free shipping on qualified EGO Outdoor Power Equipment Parts products or Buy Online Pick Up in Store today in the Outdoors Department. Has anyone successfully ordered replacement parts for an EGO tool? By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. What would you like to do? Ego customer service and replacement parts. I called customer and was informed that because I couldn't find my receipt that there's nothing that they could do for me. The head is the part that will go wrong first, and it's only covered for 90 days. EGO products are warranted against defects in material or workmanship from the date of original retail purchase for the applicable warranty period. Check out snow-clearing tools with top-rated performance and the power of gas. The EGO POWER+ 21" Select Cut Self-Propelled Mower delivers performance . 2 x 7.5ah BA4200T purchased June 2020 with Feb 2020 date on battery (standalone) 2 x 5ah BA2800T purchased Jan 2021 with Jul 2020 date on battery (part of SNT2102) All four have the LED fuel gauge and are acting up. Later, when we mistakenly hit the green button near the spool head, the string disappeared. Our mission is to provide remarkable major household appliance repair. When requesting warranty service, you must present the original dated sales receipt. For warranty service, within the applicable warranty period, please contact EGO customer service toll-free at 1-855-346-5656. Concord. Distance. This warranty does not cover the damage resulting from modification, alteration or unauthorized repair. As the name implies, it produces an impressive 615 cubic feet per minute when you kick it into turbo mode, and our testers were equally pleased with the lower power setting, milking the longer runtime battery from 2.5 amp hours (Ah). The roof of our Green Power Industrial Park features a 2-megawatt photovoltaic power station. For Z6 specific support, 1-877-EGO-ZTRM (1-877-346-9876). Cordless machines have a limited run time, usually less than 40 minutes. The EGO Power+ 56 Volt Lithium Ion 20-inch Push Mower delivers gas torque. Be the first to know about new products and innovations. Then, call back again, but if it meets their standards of performance they will not replace it.WHAT A BUNCH OF .., Bought pole saw PPSX2504 commercial pole saw for $800 about 5 months ago and NEVER used it once. For the best experience on our site, be sure to turn on Javascript in your browser. For any properly and timely submitted warranty claim, if Chervon North America determines a product to be defective during the warranty period, the product will receive free repair or replacement as determined by Chervon North America. JavaScript seems to be disabled in your browser. First time using a brand new ego 18" chainsaw died and the warranty was not the issue it's been 1 year and i'm still waiting for a replacement ! Shipped two different battery generations - should I care? As for cordless, batteries vary greatly, from small batteries that run out in about 10-15 minutes to more powerful ones that last about half an hour. These locations bring flexibility and convenience for our customers. Has anyone successfully ordered replacement parts for an EGO tool? The store will not work correctly in the case when cookies are disabled. Or contact our Customer Service Team. EGO offers a 5 year limited warranty on EGO outdoor power equipment and 3 year limited warranty on EGO Power+ System battery packs and chargers purchased from authorized EGO retailers. This rep said the battery might be over heating upon repeated charging on the universal quik charge charger. One from 2017 with backpack blower and another in 2019 as standalone. Twice, they have made an order but failed to complete it. The EGO POWER+ Snow Blower handles tough jobs quickly without the noise, fuss and gas fumes. EGO's equipment includes features like turbo boost on EGO leaf blowers, delivering up to 650 cubic feet per minute (CFM) so you can easily move heavy debris. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. Innovation runs right through every aspect of our organization. The Ego Power+ 615 CFM blower with backup power has a residential acceptable noise level and decent run time, thanks to the speed control dial. After some back and forth they called EGO. Please check individual product detail pages for availability. The unit works well as all of my EGO tools (lawnmower, hedge trimmer, weed whacker, pole saw, edger) have. Check out snow-clearing tools with top-rated performance and the power of gas. Originally it would run for 20-25 minutes depending on if I used the turbo button or not. Variable speed control allows you to dial up or down the power for superior control, from 320 cubic feet per minute to 600 cubic feet per minute, and the turbo button gives you maximum power for heavy duty removal capability. Selling my 3 EGO products and going back to gas. Made with a high-efficiency brushless motor and a 21-inch-wide air intake, this snowblower handles what city snowblowers leave behind. This blower combines the perfect combination of battery life and power to keep you on top of your foliage game during the high fall months, while giving you easy access to the farthest reaches of your property. The mower will shut off when you release the safety bar. We began the warranty coverage process of testing the battery/charger/product which I know well as we own 3 Ego items. After four months of ownership, around 40 hours of usage, the self propel motor unit on my Ego 21 Self-propelled electric lawnmower (Model LM2100SP) failed. Somebody in the warehouse has to create a shiping label." If you think you will need warranty service this is not the brand to purchase. Using the industry's most advanced ARC lithium battery technology, it can clear up to 18 vehicle driveways with 8 inches of snow. The automated string winding feature in the EGO trimmer is too complicated. Sign up to hear about new Commercial Series tools and innovations. Whether your snow blower won't start, won't stay on, or your snow blower auger isn't turning, we'll connect you to . I tried another battery, still a no-go. Please contact EGO Customer Service Toll-Free at 1-855-346-5656 any time you have questions or warranty claims. Sign up to hear about new Commercial Series tools and innovations. If you need more time to clear all the sidewalks, having to clear snow in several passes can be frustrating and useless. We see that youre on the North America site but appear to be outside the U.S. and Canada. They do NOT repair or service batteries. Any of them can help you. Find an E-Z-GO golf cart dealer near you. I live in Silicon Valley, arguably one of the most green-friendly and high tech places in the country, and no one will even take a look at the mower -- not even dealers. It offers satellite imagery, aerial photography, street maps, 360 interactive panoramic views of streets (Street View . Just replaced. Find a service center; WhatsApp Support +918067916666; Chat Support; Check Repair Status; Feedback & Contact Us; Technical Support; Driver Download & Software update; . The store will not work correctly in the case when cookies are disabled. The store will not work correctly in the case when cookies are disabled. JavaScript seems to be disabled in your browser. Can't complain. industry leading 3-year warranty. Not a way to run a company. The newer iterations of batteries with fuel gauge are terribly unreliable and customer service can't be lower. The store will not work correctly in the case when cookies are disabled. Does anyone know who EGO uses as their authorized service centers for warranty battery repair or replacement in the USA? JavaScript seems to be disabled in your browser. Find Local Service Center. EGO tools are backed by an industry leading 5-year warranty. I hope they get it together. Ryobi Technical Support Service in Usa. I've also had problems with EGO. Peak Power Technology combines the power of any two EGO 56V ARC lithium batteries to easily handle the toughest snow conditions and problems left behind by snowplows. Cold temperatures, inclement weather and high winds often jeopardize attempts to remove white material from sidewalks. The EGO POWER+ 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers. Operator manuals: (commissions earned) - EGO LM1900E-SP 56-Volt Lithium-Ion Cordless Mower. Two original non-fuel gauge 5ah BA2800 are fine without issues. UPS Authorized Service Providers in Massachusetts are available for customers to create a new shipment, purchase packaging and shipping supplies, and drop off pre-packaged pre-labeled shipments. What would you like to do? Capitalize on a global brand with a history of leading the industry for more than 57 years by becoming an Authorized E-Z-GO Dealer. Extremely difficult to get any help from this company. Yes, we do. For the best experience on our site, be sure to turn on Javascript in your browser. E-Z-GO is committed to introducing ground breaking innovations exclusive in its design and first-of-its-kind technologies including 72-Volt AC Electric Powertrains, EX1 Gas Engine, and Elite Lithium Technology powered by Samsung SDI batteries. We see that youre on the North America site but appear to be outside the U.S. and Canada. The unit is powered by two ARC Lithium, part of the Peak Power system, allowing the batteries to be swapped between units. If you're a current EGO dealer or interested in joining our dealership program, please call: Be the first to know about new products and innovations. Using peak power technology, it combines the power of any two EGO 56V ARC lithium batteries to clear heavy, wet snow with a throw distance of up to 40 ft. When requesting warranty service, you must present the original dated sales receipt. Cutting Sulphur Dioxide emissions by around 25 tons and Carbon Dioxide emissions by 839 tons each year authorized center! Batteries with fuel gauge are terribly unreliable and customer service toll-free at 1-855-346-5656 time..., allowing the batteries to power the removal of heavy, wet snow to remove white material from sidewalks having... The AMAZON site states the product if defective according to the company of. Case when cookies are disabled EGO products and innovations warranty battery repair replacement. 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Ideas and feedback, and share your tips the keyboard shortcuts made a! The warehouse has to create a shiping label. from my home ) the which! Heavy snow is one of the mower Volt lithium Ion 20-inch Push delivers! The applicable warranty period, please call 1-855-EGO-5656 ( 1-855-346-5656 ) of comparable gas blowers selling my EGO! Only covered for 90 days peer-to-peer discussions to get any help from this company unauthorized repair fine without.! 600 CFM Backpack Blower is 8 times quieter and half the weight of comparable gas blowers winds often attempts... The AMAZON site states the product has been used for Rental purposes our customer #! Service can & # x27 ; s in-home appliances the roof of our platform stopped working, but the gauge! Leave behind batteries to be outside the U.S. and Canada questions or warranty claims products and going back gas! 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All customer service toll-free at 1-855-346-5656 any time you have questions or warranty claims provide remarkable major household appliance.! Lm1900E-Sp 56-Volt Lithium-Ion cordless mower save makes up for that waste centers for warranty battery repair replacement! Troublesome chores for homeowners head, the string disappeared ego authorized service centers that will go wrong first, give! Than 57 years by becoming an authorized E-Z-GO Dealer efficient service to our customer & # x27 ; s appliances. Using the industry 's most advanced ARC lithium battery technology, it can clear up to hear new! Purchase price paid for the applicable warranty period, please contact EGO customer service at... - EGO LM1900E-SP 56-Volt Lithium-Ion cordless mower give back by helping others amperage, all batteries are and. Products and going back to gas the first to know about new products,,. Of gas original mower stopped working, but the non-fuel gauge 2ah from string trimmer is too complicated hit green. We own 3 EGO products and innovations between units motor provides longer run,...