READ MORE:Entergy Mississippi customers will get a break. About Entergy Louisiana Entergy Louisiana, LLC provides electric service to more than one million customers in 58 parishes and natural gas service to more than 94,000 customers in Baton Rouge, Louisiana. Refunds will only be processed after 15 business days hold period for funds to be cleared. Customers will receive credits for late fees and credit card fees through Nov. 1. HERNANDO, Miss. We use cookies on this website. Customers who qualify for the $150 bill credits will receive information via text, email and phone calls. Apply online at entergybillhelp.com for a one-time $150 credit on your utility bill on a first come, first serve basis. The commission also imposed aa moratorium on certain Entergy profitsfor four years. Entergy winter storm restoration update 12/23/22, 3 p.m. Photo ID (drivers license or state-issued ID, passport). I was at a funeral yesterday. For most people, this is a useful budgeting technique, but it does mean that we might build up credit balances in certain circumstances: On this last point, since energy suppliers calculate our Direct Debits based on the type of house we're in and the information we give them about our energy usage, it's possible that errors will be made. I have now requested my refund and let me tell you, I had better get it or miss hard-faced will be the next reason for a formal complaint. Entergy customers across Louisiana will be receiving refunds from the utility following a ruling by the Federal Energy Regulatory Commission, which found problems with accounting practices . I am entitled to a refund. Material from the Associated Press is Copyright 2023, Associated Press and may not be published, broadcast, rewritten, or redistributed. One of the following income options for each income earner age 18 or older: Social Security Administration 1099 or 1042S form(s) or benefit determination letters. It is a hedge against spikes in natural gas prices and to prevent a $180 annual rate increase in 2023. MEMPHIS, Tenn.- Entergy Mississippi customers can begin signing up to receive a one-time $80 check from the state's largest electric utility starting August 1. Make sure your worksite is safe and always avoid power lines. Qualifying customers who need a few extra days to pay their bill can request an extension using one of the options below. about cookies and how to manage them. Starting August 1, 2022, Entergy Mississippi customers can begin signing up to receive a one-time $80 refund check, according to Mississippi Public Service Commissioner Brandon Presley. These smart power strips, thermostats and LED bulbs can lower costs. The following documentation will be required to apply for the one-time credit: To qualify, customers must have a total household income of up to 250% of the federal poverty level, as listed in the chart below. It is a hedge against spikes in natural gas prices and to prevent a $180 annual rate increase in 2023. About Entergy New Orleans Entergy New Orleans, LLC provides electricity to more than 209,000 customers and natural gas to more than 110,000 customers in Orleans Parish, Louisiana. However, the Louisiana Public Service Commission released a statement Wednesday contending the commission's ruling upholds previous federal regulatory decisions that would deliver millions of dollars to Entergy customers in Arkansas and Louisiana. 2 Entergy Mississippi customers can use this guide August 1 -17, 2022 to request a one-time $80 check instead of receiving an automatic $80 bill credit on Beginning at 9 a.m. Wednesday, Oct. 19, qualifying customers will be able to apply online at entergybillhelp.com for a one-time $150 credit on their utility bill, according to Entergy's website. The best reason to keep a credit balance is to avoid being hit with large catch-up bills a few months down the line. SSE are arrogant and totally unhelpful. These people are so ignorant and forget that if it wasn't for us customers, they wouldn't even have a job. Credit card payment fees for all residential customers will be credited back to the customers account, effective July 1. Most applications will be reviewed and determined in about 30 days. Eligibility requirements by household size and income. Now it's been recalculated to 900 odd, again I don't know why. Mon . Fuel Charge. (WAFB) - People may soon be able to get a little bit of help in paying those out-of-control Entergy bills. {{ year }} Choose Ltd. All rights reserved. Although the weather is cooling off, Entergy Arkansas bill assistance programs are still available for qualifying customers. However, if we come out of the winter months and we still have a high credit balance or one that is starting to accumulate, it might be a good idea to request a refund before it builds up too much. All Rights Reserved. Refunds will only be processed within fifteen (15) days of payment being posted to the account. "Therefore, SERI's position is that it has already satisfied the remedy required in FERC's order," Entergy said in its statement Monday. Digging a little deeper into their site, they say they provide automatic refunds if a customer is over 40 in credit, yet it's still unclear whether that is the threshold for allowing a customer refund. There have long been claims that energy suppliers are using credit balances on energy bills to bolster their own business and fund risky business practices. The credit is part of a $3.2 million Operations Bill Assist program to help low-income customers in Mississippi lower the cost of their bills and is funded with $1.1 million, Entergy officials said. Customers can receive incentives for installing energy efficient upgrades through the Entergy Solutions program for Entergy Louisiana customers and the Energy Smart program for Entergy New Orleans customers. Settlement proceeds will go toward the one-time $80 refund to customers in an effort against spikes in natural gas prices. EAL is currently exempted from GSR 5.21. by the addition of the following paragraph. I did live chat to be ignored by one and told by another they have to pass me to smart meter accounts as they can't help - to be disconnected by the third person. Entergy also said a $425,000 supplemental donation will be made to Entergy's The Power to Care program to help low-income older . In addition to a supplemental donation for The Power Care, grants totaling $450,000 will be made to local nonprofits throughout Louisiana. He said . If we use a bill from our existing supplier, it will tell us our estimated annual usage based on our actual usage during the year. (The Center Square) Recent rulings from the Federal Energy Regulatory Commission could result in refunds for Entergy customers in Louisiana and Arkansas, though the company contends it has already fulfilled its obligations. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. The regulator Ofgem says suppliers are now doing much more to return cash taken from customers who'd overpaid on bills before switching, but it says there's still 97 million . Entergy Mississippi customers can now sign up for an $80 refund check. 10-Q - UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, D.C. 20549 FORM 10-Q : EX-4 - ENTERGY ARKANSAS, INC. DEUTSCHE BANK TRUST COMPANY AMERICAS (successor to Guarant Beginning Aug. 17, qualifying Entergy customers across the state can apply for a one-time $150 credit on their utility bill on a first come, first serve basis at unitedwaysela.org. If your FINAL Balance is equal to or less than $ 10.00, you must contact [Spark Energy] and request a refund within 30 days of the last day of your service with [Spark Energy], otherwise, you agree to allow [Spark Energy] to write off or donate this amount to an energy payment assistance program. A smart home also means being smart with managing the costs of running it all. . We order our comparison tables by price or feature and Entergy Mississippi customers who opt for an $80 check have from Aug.1 through Aug. 17 to register using their MyEntergy account at entergy-mississippi.com for their refund. Ofgem said in June 2022 that the spate of energy collapses the previous year had led to an additional 94 being put on to every household's bills, partly due to refunding credit balances. If you're on a standard variable tariff (SVT), is the. Entergy Corporation (NYSE: ETR) reported fourth quarter 2021 earnings per share of $1.28 on an as-reported basis and earnings per share of 76 cents on an adjusted basis (non-GAAP). We spoke to a company official, who explained how it works and how you can get either a credit on your bill, or a check. Entergy contends its accounting procedures related to Grand Gulf will deliver $69 million in savings to ratepayers over the remaining life of the plant, which is licensed to operate through 2044. Proceeds will go toward the one-time $80 refund to customers, hedge against spikes in natural gas prices, and prevent a $180 annual rate increase in 2023 along with a moratorium on . b) Refunds for over the phone and online credit card transactions will be issued to the credit card account, if requested, within one (1) business day of payment being posted to the account, c) Requests made after the expired one (1) business day period will be issued by check. So ask now. So this month, they send me a cheque and also . They know this as I am with their priority services, also registering as a vulnerable customer. In its release Monday, Entergy said it would appeal though it added that the rulings do not mean refunds for customers. The process for requesting a credit refund from a supplier is: Contact the supplier by live-chat or phone. Apply online atentergybillhelp.comfor a one-time $150 credit on your utility bill on a first come, first serve basis. "For reasons unknown, Entergy is attempting to mislead its consumers, investors and the public regarding the consequences of FERC's findings of unjust and unreasonable conduct by SERI," commission Chairman Lambert Boissiere said in the statement Wednesday. . Entergy Mississippi customers will be able to sign up to receive a one-time $80 check using the company's website. Finally, bear in mind that credit balances help us budget and keep an eye on Ofgem rules that govern how energy providers must treat our money. Just found a transaction item in my capital one statement called "credit balance refund". 109 replies 12.2K views. This tech can help lower your electric bill. Refunds are based on electric usage, but the average residential customer will receive about $8 as a billing credit, Entergy said. To be eligible for the late fee credits, customers will need to verify their household income being less than $40,000. The states joined in a lawsuit that claimed the company overcharged customers to operate the facility. Back in 2013, British Gas caused consternation when it was revealed that they had profited by 20 million in a single year due to unclaimed credit balances being legally reclaimed by the supplier. Hi, Just wondering if someone can advise, looking through a bill from Scottish power and currently at 325 in credit, I have contacted them numerous times about this and they say they are looking into it but have had 4 different stories as to why it is still getting looked into. Copyright 2023, Northwest Arkansas Newspapers LLC. The $8 is based on usage of 1,000-kilowatt hours per month. The federal formula has Mississippi picking up 33% of the costs while the two Louisiana utility entities divide the remaining 31%. Delayed 15 Minutes, System Planning and Requests for Proposals. Entergy's mobile app offers customers a quick and easy way to manage their accounts. In 2000 credit with Npower and struggling to get it back. - Own or Rent. Grand Gulf, which began construction in the 1970s, was one of the largest expansions of a nuclear power plant in U.S. history. Customers are encouraged to visit this website,entergy.com/answers,for the most up-to-date information on bill assistance. "I'm sorry, but the APSC is still reviewing the FERC Orders at this time, so we won't be in a position to respond to your questions this week," Hilton said in an email Wednesday. Refund Final Credit 0.00 . :Entergy Mississippi customers will get a break. Those customers can expect to see the . Explain how much credit you would like refunded. For Active Accounts: Any overpayment made by a customer will be reflected as a credit balance on the customers account and will be applied to future bills. Haley Fisackerly, president of Entergy Mississippi said customers are experiencing high bills due to the global demand and cost of gas. Our job at the PSC is to be a watchdog, not a lapdog agency and this $80 refund is a direct result of our action to protect the pocketbooks of Mississippians against over-profiting by corporate monopolies. Request an extension through myEntergy. I had to do a search before finding it on another site. BATON ROUGE, La. Energy suppliers may have internal guidance that says customers should leave a certain amount of credit on their energy bill balance. Associated Press text, photo, graphic, audio and/or video material shall not be published, broadcast, rewritten for broadcast or publication or redistributed directly or indirectly in any medium. The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. Deposit to be billed in one (1) installment. Are you heading into the more expensive time of year? This is actually optional and I insisted. The Federal Energy Regulatory Commission is handling the case because Grand Gulf is a wholesale power supplier for Entergy electric utilities in Arkansas, Louisiana and Mississippi. Minimum monthly payments are required. Presley announced in June that t he $80 refund to all 421,000 Entergy customers is the direct result of the Public Service Commission's action of a historic $300 million settlement. The commission also . The application process starts at 9 a.m. Wednesday, Aug. 17. Gigabit broadband in London just 27 per month. "Not only did the Arkansas Public Service Commission refuse to pass on the $135 million to ratepayers that was in fact the responsibility of Entergy's shareholders, it found that the company's wholesale activities actually harmed its ratepayers by $13.7 million," Cousins said. For Entergy New Orleans customers: There is no income qualification for residential customers to receive a credit on late fees. Customers who do not elect to receive a check will automatically receive an $80 credit on their September bills from Entergy. Eligibility requirements by household size and income: Along with the $4.4 million pledge, a $425,000 supplemental donation will be made to Entergys The Power to Care program to help low-income older adults and customers with disabilities in Louisiana with their bills. Default Deposit where no prior usage history is $150. A credit might be added when you return something you bought with your credit card. "About $160 million would be due to Entergy Louisiana customers, $190 million to customers served by Entergy New Orleans and $241 million to Entergy Arkansas customers," the Louisiana commission said in the statement. Once the application is reviewed, applicants will receive another text and email notification about the status of the request. Entergy Mississippi customers who opt for an $80 check have from August 1st through August 17th to register using their MyEntergy account. 01/18/2023 at 4:10 ET / ETR $107.59 0.68 Copyright West LLC. A higher credit utilization ratio can hurt your credit. SFW77 Forumite. It is a hedge against spikes in natural gas prices and to prevent a $180 annual rate increase in 2023. For closed energy accounts where we have switched supplier or moved home, the process is regulated by Ofgem rules. Entergy New Orleans and Entergy Louisiana have partnered with Louisiana United Way to offer bill payment assistance for residential customers. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, sign up plans, see personalized content, switch between site cultures. For the full . The $80 refund to all 421,000 Entergy customers is the direct result of the Public Service Commission's action last month in a historic $300 million settlement. . The Entergy name and logo are registered service marks of Entergy Corporation and may not be used without the express, written consent of Entergy Corporation. Entergy is offering utility bill assistance to low-income families. This document may not be reprinted without the express written permission of Arkansas Democrat-Gazette, Inc. Material from the Associated Press is Copyright 2023, Associated Press and may not be published, broadcast, rewritten, or redistributed. The funds are available on a first-come, first-served basis. ", In 2021, System Energy Resources Inc. provided a one-time credit of $25 million to customers related to the accounting issue. I am mentally and physically disabled and had to get someone else to do my reading as it is not possible myself. Most applications will be reviewed and determined in about 30 days. Entergy Mississippi is offering a one-time $150 bill assistance credit to some electric customers who meet certain criteria.. If customers suspect a scam, they should call us at 1-800-ENTERGY or visit entergy.com/scams for more information. What are the different types of energy deals? Once submitted, an applicant will receive a text and email notification that the application was received. The following documentation will be required to apply for the one-time credit: United Ways online process will enable customers to upload these required documents to complete their application submission. That is the main reason we should consider leaving our credit balance alone if it gets a little high: we need it to cover our bills in the winter. Deposit Amount is one sixth (1/6) of total estimated annual bill. Earlier this month the Arkansas commissioners found that accounting errors at Entergy resulted in an overcharge of $13.7 million. Presley said the $80 refund will go to all 421,000 Entergy customers. In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. Print Headline: Entergy refunds due in Louisiana, state, U.S. finds. This stems from the June announcement that the Public Service Commission reached a $300 million settlement with Entergy and other unnamed parties. READ MORE:Clinton voters approve 2% hike on restaurant tax to pay for recreation upgrades, READ MORE:Mississippi collected $7.4B in 2022, shattering records. Energy companies will often provide a refund on credit balances when they get too high, however a customer usually has to request one directly. Octopus acquisition of Bulb customers approved, 55% of disabled adults struggling with energy bills, Ofgem confirms energy saving campaign for winter, Contact the supplier by live-chat or phone, Explain how much credit you would like refunded, Be prepared to give current meter readings, Suppliers must send a final bill within six weeks of a switch, Suppliers must automatically refund a credit balance from a final bill within 10 working days (two weeks) from the date of the bill, They will hold up to 75 in credit on a customer's account and will only refund money if there is 5 or more left over after they have put the 75 credit towards next year's bills, If we're using less energy because we're out of the house more or someone has moved out, If we're using more energy efficient appliances or we have, If a supplier didn't calculate our payments correctly when we signed up, If third-party support schemes like the Government's 400. While energy suppliers are required to take "all reasonable steps" to use the "best and most current information" when calculating customer Direct Debits, the wording on this will be changed so suppliers have an "absolute obligation" to use the most up-to-date information. The $8 is based on usage of 1,000-kilowatt hours per month. There are different ways to approach the credit card issuer or the network to get a refund. We offer a variety of programs and resources to help you save energy and money. Then-Chairman Ted Thomas resigned and was replaced by Katie Anderson in September. "We therefore calculate the remaining refund for the uncertain tax positions issue to be $0.". Entergy customers were allowed to apply ONLINE through their area United Way on Wednesday, Aug. 17, until 4 p.m. for a one-time $150 bill credit. 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