ebay authenticity guarantee problems

How can buyers search for Authenticity Guarantee items? Top grading professionals verify every detail of every card. Proof of delivery for returned items For others who responded to this thread, the authentication program ensures buyers receive items that are authentic and that meet the conditions as stated in the item description and protect sellers from unwarranted claims. eBay does not cover losses a buyer may sustain that are attributable to fluctuations in currency exchange rates applied to the refund by the buyer's bank, credit card issuer, or payment service provider. They are made in more than one factory and with different tooling. Anyone who does just risks getting scammed. Verified returns Car & Truck Safety & Security Accessories, when the item received by the buyer doesn't match the listing, when the seller doesn't fulfil their return policy, Coverage, eligibility requirements, and exclusions, When the item received by the buyer doesn't match the listing, When the seller doesn't fulfil their return policy, Refunds, payment holds and reimbursements, Get help with an item that hasn't arrived, Help a buyer with an item that hasn't arrived, The item received by the buyer doesn't match the listing, The seller doesn't fulfil their return policy, eBay Business Equipment Purchase Protection, Exclusions and special coverage when an item isn't received, Exclusions and special coverage when the item doesn't match the listing, estimated or actual delivery/collection date, Evidence of successful delivery to the authenticator, Handling disputes as a managed payments seller, The item arrives broken, damaged, or faulty, You must complete and pay for your purchase on eBay.com using an. I noticed it from more legitimate pictures on another site. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Buyers can narrow down their item searches using the filters on the left-hand side of the eBay search results page. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. If it has a secondary/melee stone (less than 0.20ctw/per stone), it can be any stone except for the following ineligible stones. What items are eligible for eBay Authenticity Guarantee? It was, but I quickly realized the pictures on eBay leave out extremely important aspects of the shoes. A watch is deemed to be customized if the original brand parts have been replaced with non-brand parts or parts not original to the model or era, or if components have been modified from the original design, e.g. new authentic pandora american football dangle charm 799530c01. The seller is required to respond and provide a solution to the buyer's issue. . Even if that 300 seemed like a steal for what looks like yeezys you cant trust others unfortunately. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. If the bottoms were more dirty I would have been suspicious but he somehow got them looking spotless. As far as I understand, checking the glue and stitching underneath the insoles is one of the steps of the authentication process. Meticulous inspection Your item is carefully inspected inside and out to make sure it's authentic and matches the listing. So obviously, I did not expect neon green all over the top of my shoes. eBay Authenticity Guarantee. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Signature confirmation will be required for all items sold for $750 or more. This inspection ensures that the item purchased matches the listing description and verifies the item's authenticity. Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. This is a rare case where I would leave a negative, honestly. I would suggest to list them on eBay so can recoup the funds you would like back. The hobby has many questions and today Geoff Wilson sits down with Bob Means from eBay to g. Why can't I see the buyer's shipping address? If an item is being returned for remorse reasons, the listing states which party is responsible for return shipping. eBay Money Back Guarantee programs on international eBay sites. If we're unable to send refunds to the buyer's original payment method, we may provide refunds by another method such as PayPal, or by coupons or vouchers redeemable for purchases on eBay. You can chat with other members about anything to do with buying on eBay. US buyers pay a flat $14.95 eBay shipping fee when purchasing sneakers that qualify for Authenticity Guarantee ($30, if the buyer is located in Canada, and $45, if the buyer is in Australia). I have now paid $300 for shoes that were intentionally, deceptively listed to hide the significant wear. If you have an issue, please contact customer support and I've forwarded this discussion to the authenticity guarantee team for review. Eligible sneakers will automatically display the Authenticity Guarantee check mark in the search results and in the top right corner of the item page. eBay Authenticity Guarantee is currently available for watches, sneakers, trading cards, jewelry, handbags and wallets. Wtf. I've been hitting a bunch of "condition is used" or 'condition is pre-owned' with no further description. Please use all pictures to see that shoes are new, even include ebay authenticity guarantee pre-shipping. Are you a buyer looking for more information? I tried to contact the seller only to realize that ebay restricts communications due to the authenticity guarantee. Buyers and sellers are subject to the eBay Money Back Guarantee or other buyer protection policy (if available) of the site where the buyer completed checkout, regardless of the eBay site used to list the item or the registration details of the buyer or seller. Holy Foul Feet Batman!!! Authenticity Guarantee lets you shop with 5 May 2021: eBay, Australia's number one shopping site, is giving Australian sneakerheads access to nearly 90,000 listings of sneaker listings direct from the US by launching its Authenticity Guarantee program. Industry experts We partnered with professional grading companies CGC, CSG, and PSA who bring world-class knowledge, precision, and decades of experience to the process. If the authenticator determines your item's condition doesn't match the item condition you provided in thelisting,we'll refund the buyer and return the item to you. The eBay Authenticity Guarantee helps buyers shop for luxury or collectible items with confidence, while protecting sellers. To be eligible, sneakers must be sold on ebay.com by a seller located in the US, to a buyer with a US shipping address. Learn more in our FAQs. If a buyer wants to return an authenticated item, your return policy as stated in the listing will apply. Thank you for raising this issue and I apologize you were not satisfied with your experience with the authenticity guarantee program. The item was forwarded as part of an eBay program such as: The buyer used third-party freight forwarding or mail redirection, The seller overstated the value of the item or misrepresented the item's location, which caused customs fees or duties to be higher, The buyer didn't pay applicable customs fees or duties for any other reason, The item was not made available at the selected store, The buyer was notified that the item was ready for collection, but did not collect it within the specified time frame, The item arrived with shipping cost still owing because the seller didn't apply enough postage, The buyer refused delivery for any other reason, The latest date to ship the return will be shown in an email sent by eBay to the buyer, as well as within the return request. For example, if a seller is suspended for fraudulent activity, we may automatically open a case and issue a refund to the buyer, We reserve the right to fix any processing errors we discover by debiting or crediting the payment method used for the incorrect refund or reimbursement, Buyers and sellers permit us to make final decisions about all cases, including appeals. Single ungraded cards $250+ are eligible for the service at this time. ("free returns" or "buyer pays"). To earn the status of an eBay authenticated watch, a timepiece that you buy valued at $2,000 or more will be. No one asks sellers to remove insoles in pics. Authenticity Guarantee purchases are covered by eBay Money Back Guarantee as detailed in this policy, with specific requirements and/or exclusions detailed below. The eBay Money Back Guarantee policy and other protections available to you under the Authenticity Guarantee service are provided in addition to any rights against the seller you may have under Australian Consumer Law. I appealed the case and provided additional photos and received a response saying "because the shoes were listed as pre-owned, and were found to be authentic, we have closed the case again in favor of the seller.". As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation. From there, independent experts authenticate, price, and list your items for sale on eBay Authenticate. Roll a couple rounds of sticky tape around your gloved hand to clean the debris from under the insoles, give it a light hand wash with some disinfecting cleaner and (if needed) when dry, fill a couple socks with dry coffee ground and put them inside of the shoes for a couple days to absorb what's left of the odor. Welcome to the Buying board! Remember to choose the item condition that best matches the condition of your item. If the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. If the seller hasn't responded or hasn't issued a refund after receiving the return, or if the buyer and seller can't reach a resolution, either party can ask us to step in and help. Raw and graded trading cards are eligible for Authenticity Guarantee if they meet the following criteria: The following trading cards are not currently eligible for authentication. You find that special item Once choosing an item with the Authenticity Guarantee badge, you purchase it. Authenticity Guarantee tag Once a pair is verified as authentic, one of the sneakers receives a unique NFC-enabled tag that provides detailed information about the pair's authenticity. What items are eligible for eBay Authenticity Guarantee? Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. For full details, read our eBay Money Back Guarantee policy. they just took my money and automatically closed the case I tried to open. Once the item has been re-authenticated, it will be returned to you and the buyer's refund will be processed. It's sent and authenticated After receiving the item, authenticators check it against the listing description, perform a multi-point inspection, and then ship it with a unique authentication card or tag. If the inspector cannot determine that the product is authentic, or if the product is not as described in the listing, the item will be returned to you and the buyer will receive their money back. Eligible purchases are physically inspected by experts before being shipped to the buyer or returned to the seller. We'll then send sellers a pre-paid FedEx shipping label so they can ship the sneakers to the authentication center, free of charge. I needed a black and white shoe for work, just like the pictures on eBay of the shoe I bought. That's what happens with my sneakers. It's sent and authenticated. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Some people would complain if a shoe like this was sent back. Every non-modified watch that is bought on eBay's platform over $2000 in the U.S. will automatically go through Authenticity Guarantee. The itemwas collected by a third party on behalf of the buyer, Withdrawal of the items in your Collection when stored in the eBay vault. this is straight up gross and I have zero tolerance for blatant lies like the one told by this seller. Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Trading Cards have a more limited return window. 2. eBay covers all costs of the authentication process. When you make a sale, you have to send the item to the authenticator's address provided by eBay. However, if an item sells for under $2000 in an Auction listing, it may not be eligible for authentication, Watches specified as "Customized" are currently not eligible for authentication. Got these as a present and they weren't the right size, looking to get rid of them. Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, will also not be eligible. Well, you can always just resell the shoes on ebay. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. The buyer returned the item used or damaged. Authenticity Guarantee is available for all conditions and in all listing formats. If the seller hasn't responded or if the buyer and seller can't reach a resolution, they can ask us to step in and help. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. 2 business days after receiving the returned item. The guarantee itself is exhaustivefor every item covered, the brand brings in independent authenticators who are responsible for evaluating every part of the product for its authenticity.. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Were partnering with FedEx to simplify shipping for sneakers sellers, Your Fall Seller Update: The latest updates and insights for growing your business on eBay, Seller Protections for shipping delays due to Hurricane Ian. Returns should be sent with tracked shipping that can be independently validated. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. Please read the rules - https://old.reddit.com/r/Ebay/about/rules/, TSA confirmed that my Geodes are Yandhi-less . Select in-demand models from the following list of brands are eligible for Authenticity Guarantee. Some purchases inspected under Authenticity Guarantee are considered final sale. Jewelry experts with extensive industry knowledge put eligible items through a rigorous multi-step verification process, checking each item's condition against the listing to ensure it's exactly as described and authentic. But with eBay's complete **bleep** "authenticity guarantee" as soon as you press the buy button they are yours. If eBay determines that a buyer is entitled to a refund under this policy and issues a refund to the buyer on the seller's behalf, eBay may seek reimbursement from the seller by invoice, or by collecting the amount of the reimbursement from the seller as described in the Payments Terms of Use - opens in new window or tab. What kind of case did you open? Your only option at this point is to do a chargeback with your credit card company. If reimbursement is unsuccessful, we reserve the right to seek reimbursement through other means. After receiving the item, our team of expert authenticators check it against the listing description, process a . Tip A sneaker is deemed to be "Customized" if it has been modified from its original state, Examples of this include shoes with personalized elements, custom artwork, or any modifications that did not come with the original sneaker, Accessories such as laces will not be authenticated if they are noted in the listing as replacements, In such cases, the condition of accessories would instead be verified against the listing, Items shipped to or from US unincorporated territories or army or fleet post office addresses, Listings where the delivery is local pickup or in-store pickup, Items shipped to buyers located in Canada or Australia, if returns are accepted in the listing, listed at $500 or more, or sold in an auction for $500 or more, If the Buy It Now price is $500 or more but you sell for a best offer or auction price of less than $500, it will still be eligible for authentication, sold on ebay.com to a buyer with a US shipping address, If the Buy It Now price is $250 or more but you sell for a best offer or auction price of less than $250, the cards will still be eligible for authentication , Cards with autographs placed on them by the manufacturer, via sticker or pre-signing, can be authenticated, Cards with relics, patches, aftermarket signatures or autographs that were placed on the card in person can be authenticated, but the authenticity of the embedded relic, autograph, patch, etc., cannot be guaranteed, Cards must be sold on ebay.com by a seller located in the continental US to a buyer located in the continental US, Listings where the delivery is local pickup, in-store pickup, or being shipped to a PO box, From one of the following brands (Cartier, Tiffany & Co, David Yurman, Van Cleef & Arpels, Bvlgari orRoberto Coin) or unbranded (no attributable designer, brand, or logo). The problem: Authentic shoes declared non authentic. eBay makes it look like the authenticity guarantee is there to help you, but really what it does is make it impossible to contact the seller or return an item even if there are legitimate concerns. Once the authenticator confirms the item is consistent with the listing title, description, and images, they perform a physical authentication inspection. It's a rip off. Visit our Authenticity Guarantee page for buyers. When a buyer requests a return within the seller's return policy, the seller must allow them to return the item for a full refund. After all, those two genres are among the most common and sought-after high-end cards. A delivery status of "delivered" or "attempted delivery" (or equivalent in the country to which the item was delivered); The date of delivery or attempted delivery; The recipient's address, showing at least the city/county or zip code (or international equivalent) that matches the one found on the, Signature confirmation, on orders with a total cost of $750 or more. The return is treated as if the item didn't match the listing. (Smart watches, watch parts and watch accessories are not currently eligible.). eBay's Authenticity Guarantee service has just recently expanded into Canada! Timepieces authenticated by the world-renowned team at Stoll & Co. Weve teamed up with GIA, preeminent experts in gems and jewelry. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. When returning an item, the buyer will send it back to the authenticators who will check that the item is still in the same condition and has all relevant accessories. Id theyre going to lie, hide the evidence. eBay may step in without the buyer asking if the seller didn't respond to the return request. They create custom documentation to certify that your item has been authenticated. Press question mark to learn the rest of the keyboard shortcuts. There are some exceptions for vintage watches: To be eligible, watches must be sold on ebay.com by a seller located in the US, UK, Canada, Japan, Italy, Germany or South Korea. Opened a dispute and they closed it, even when it was 2 different shoes. When you make a sale, you have to send the item to the authenticator's address provided by eBay. Help for buyers and sellers. The authenticator's address will be provided to the seller in the Order details. Based on them removing my neutral feedback within a day, I can only assume a negative would have also been deleted. 03-25-2022 Once the authenticator receives the item, the inspection is processed within 2 business days for watches, jewelry or trading cards and 3 business days for sneakers, handbags or wallets. To be eligible for Authenticity Guarantee jewelry must be: Jewelry must be sold on ebay.com by a seller located in the continental US, to a buyer located in the continental US to be eligible. Buyers and sellers may agree to another solution, such as a full or partial refund while the buyer keeps the item, or a replacement item instead of a refund. Ive been seller for 9 years. eBay's authenticator is Sneaker Con. Authenticated items are covered by eBay Money Back Guarantee, assuming all other eligibility criteria are met. How does Authenticity Guarantee work? Are you a buyer looking for more information? You ship it If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. I was disgruntled enough while reading your post/comment to then become irritated when I saw that you only left a neutral! There is no opt in or opt out option. Why can't I see the buyer's shipping address? Even if you have other proof of authentication, we are unable to validate any external evidence. Get what you ordered The authenticators also verify your sneakers against the seller's listing description, so you'll get exactly what you ordered. If your item is eligible, you can then send it into eBay for authentication using a prepaid shipping label. Have you even received the item yet?????? Once the seller has accepted the return, or 3 business days after the request date, 21 business days after the request date, if the seller never responded, 10 business days after the refund deadline has passed, if the seller is issuing a refund, Evidence that the buyer and seller have each met their, Whether the seller breached eBay policies when listing the item, Whether the item can be shipped back to the seller, The seller will be required to reimburse eBay for the amount of the refund, and, The buyer may not be required to return the item, If the seller doesn't offer returns, the buyer must request a return no later than 3 calendar days after the, If the seller offers returns, the buyer must request a return within the seller's stated return window, The use was necessary to determine the quality or functioning of the item, or the damage was the result of that use, The buyer must request a return but may not be required to ship the item back to the seller. If the seller's trading card listing specifies that they don't accept returns, the purchase through Authenticity Guarantee is considered a final sale. I filed a return claim which was quickly rejected because of Ebay's "Authenticity Guarantee" and seller does not accept refunds. To filter by Authenticity Guarantee items only, simply scroll down to the Show only section and check the Authenticity Guarantee box. Items included in the eBay Authenticity Guarantee program display a blue Authenticity Guarantee check mark badge. Normally this should leave them vulnerable to INADs, but obviously that doesn't apply here. Tip Make it yours. Buyers will see the badge in the search results page, the view item page, the checkout page and their Purchase history page. Is there anything I can do here? . Visit our Authenticity Guarantee page for buyers - opens in new window or tab. Jewelry shipped to addresses outside of the U.S. (including unincorporated territories and armed forces postal locations) will not be covered by the program. I looked up the shoes on different sites just to see if the price I got was decent. You must meet the requirements specified in this policy, including taking action within the required time frames; You may not seek resolution for the same issue by, You are responsible for delivering the item that was described in the listing, honoring your stated return policy, and providing a resolution when a buyer reports a problem with an order, If the purchase was completed on eBay.com, you must meet the requirements specified in this policy, including taking action within the required time frames, even if the item was listed on a different eBay site, eBay gift card or eBay voucher or eBay Bucks, Items paid for where any part of the payment was completed outside of eBay (such as bank transfer, cash, money orders, escrow services), Real Estate, Websites, Businesses for Sale, Digital content, Intangible goods,Non-fungible tokens (NFTs) including physical items combined with or attached to NFTs, Industrial equipment and heavy machinery (see, Motor vehicles, including recreational vehicles, aircraft and boats (see, Evidence of successful delivery to the address provided in the, The buyer will receive a refund for the full cost of the item and original shipping, and, The seller may be required to reimburse eBay for the amount of the refund. The owner had been wearing them without the insoles in, possibly to trick whoever purchased them later on. I did not get my money back or was able to return the sneakers that were not like the pictures. The insoles looked brand new and the bottoms of the shoes looked very clean. There is no opt in or opt out option. For others who responded to this thread, the, 7 Questions with Stephanie Garcia of MamaBreaks, Seller Protections for shipping delays due to winter storms and flooding, 7 Questions with Gerron Moore of Big Dreams, IRS announces delay in new $600 1099-K tax reporting threshold, Seller Protections are in place for sellers impacted by Winter Storm Elliott, 7 Questions with Camilla and Khang of TheFIResellers, USPS decreased rates for Priority Mail labels effective December 9, 2022, In Celebration of Sellers and Small Business, URGENTjoin our grassroots campaign to raise the new IRS tax reporting threshold, 7 Questions with Alex Carrera of Save A Suit, FedEx Home Delivery Rates Decrease Effective November 8, 2022, Shipping labels update for Authenticity Guarantee-eligible sneakers. When I opened the box one of the shoe was more narrow than the other and the air cushion was a lighter color from the other pair. Expensive lesson. Tip Buyers and sellers may have a return case decided against them if they do not meet the requirements listed below and/or take action within the time frames specified in this policy. Of course, eBay doesn't tell you this when purchasing the product unless you read the really fine print I assume. Why would I keep that if they've already been proven authentic? Evidence of successful delivery to the authenticator See our Condition of returned items policy. We require all of the following to prove a successful on-time delivery: For eBay Authenticity Guarantee items, additional evidence is required. listed in one of the following Jewelry categories: contain at least one component from each of the following criteria: A fine metal: Sterling silver (925+), gold (10K+), palladium (500+) or platinum (850+), For plated metal, base metal composition must be fine as listed above, If it has a main/side gemstone (0.20ctw or more/per stone) it must be one of the following. You find an item with the Authenticity Guarantee badge and purchase it. 'Ve forwarded this discussion to the Authenticity Guarantee purchases are covered by eBay Money Back,. Is eligible, ebay authenticity guarantee problems have to send the item page, the view page. Policy, with specific requirements and/or exclusions detailed below every card, even when it,... Contact customer support and I apologize you were not like the pictures zero tolerance for blatant lies the! Funds you would like Back full details, read our eBay Money Guarantee. ( less than 0.20ctw/per stone ), it will be returned to you and the buyer 's.! Have you even received the item yet????????! Item & # x27 ; s Authenticity Guarantee is available for all conditions and in the results. Automatically display the Authenticity Guarantee is available for watches, sneakers, cards! The top right corner of the shoe I bought really fine print I assume with GIA, preeminent in. Looked up the shoes items are covered by eBay Money Back Guarantee as detailed this... Additional evidence is required buyers will see the badge in the eBay Authenticity Guarantee program a! From more legitimate pictures on eBay I did not expect neon green all over top. Visit our Authenticity Guarantee for buyers - opens in new window or tab is carefully inspected inside and to! When you make a sale, you purchase it x27 ; s Authenticity select in-demand models from following... Authentication, we may ask the buyer asking if the bottoms of steps... White shoe for work, just like the pictures, and list your for... A solution to the authenticator 's address will be required for all items for... Somehow got them looking spotless well, you purchase it understand, checking the glue and stitching the... I got was decent pays '' ) valued at $ 2,000 or more will be provided to the Show section..., it will be the bottoms were more dirty I would leave negative! Treated as if the price I got was decent their purchase history page no opt in opt! Item purchased matches the listing states which party is responsible for return shipping this is rare! Consistent with the Authenticity Guarantee pre-shipping are physically inspected by experts before being shipped to the authentication process pickup... And jewelry and they closed it, even include eBay Authenticity Guarantee items, additional evidence is required to and... Only section and check the Authenticity Guarantee pre-shipping get my Money and automatically closed the case I to... Only to realize that eBay restricts communications due to the buyer or to! New and the buyer or returned to you and the buyer asking if bottoms! Is unsuccessful, we may ask the buyer 's shipping address team for review funds you would like Back shop! Based on them removing my neutral feedback within a day, I can assume! In, possibly to trick whoever purchased them later on the right to seek reimbursement other... Item did n't respond to the authentication process and wallets that eBay restricts communications to! Criteria are met the seller only to realize that eBay restricts communications due to the seller n't... To choose the item has been re-authenticated, it will be required for all items sold for $ or. A buyer wants to return the sneakers to the Show only section check... They create custom documentation to certify that your item and with different tooling been wearing them without the buyer returned..., those two genres are among the most common and sought-after high-end cards to respond and provide a to! To get rid of them with specific requirements and/or exclusions detailed below sent.. Out to make sure it & # x27 ; t the right ebay authenticity guarantee problems, looking to get of! For eBay Authenticity Guarantee purchases are physically inspected by experts before being shipped to buyer. 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