hyosung atm epp error 97999

In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Initialize 3. Reboot ATM. No response from host for 60 seconds. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). If the cash is of known good quality then try cleaning the cassette and dispenser. Check the Cash Dispenser received command 2. 1. Remove dust in CS1A, CS1B Sensor5. Mount the retract box or open the box cover 2. Use diagnostic or modem test to test modem. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Specific meaning or definition can vary between the different processors. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Otherwise the dispenser may. ), 1. 4. Try clearing the cash tray of notes or foreign objects. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. If error occurs when checking CS11B cable operation, replace a sensor. 9722060 ATMs manufactured prior to March 2021 will most likely need an EPP upgrade. Wait the time until the temperature of head adequately slow down and try to initialize, 1. Check notes in Reject Box 2. Replace the reject solenoid 1, Sum check error of note index setting value in the CDU CST of EEPROM during initializing, 1. 1. Verify the quality of the cash. Remove note from the CDU delivery path.2. Clean CS1A and CS13. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). Reboot ATM: 9721123: Unrecoverable Error: 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. 1. Check cash dispenser driver (CDM SP) version. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Check condition of exit gate, and the exit gate sensor. Remove a jammed note on the gate 2. 20003. Check all wiring to mainboard. Check CS3 Sensor BKRT 3. Clean CS31AB and CS41AB, or remove foreign objects. There may be a note stuck in the upper part of the cash tray ramp. 2. Check if the CS3 sensor cable is disconnected 5. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Remove note from the CDU delivery path.2. Clear jammed notes or call your service personnel. Dark light sensor test error (CS11A, CS11B, CS4) during initializing. Check for continuity between the switch and the connector at the mainboard. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Otherwise try the reset button or have the printer serviced. Check telephone line connection. 2. Something is detected in C31AB sensor before dispensing bills. Make sure you are running the latest application version. Remove dust in CS1A, CS1B Sensor 5. _ Reset number of check sheets after troubleshooting. Check notes dispensed and rejected 2. Open the vault door. Replenish receipt paper in paper charger 2. 2. Replenish receipt paper in paper charger 2. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. One or more sensors in the dispenser detected a blockage prior to initializing. Clear the cash tray of any bills or foreign objects. 6. Remove note from the CDU delivery path. Receipt printer head overheated before printing. The specified terminal identifier is invalid. Remove a jammed note between the tray and Cash Dispenser. Detecting the lever opened before executing command, Printer thermal head overheated while executing command. 1. With four cash dispenser options ranging in capacity from 1K to 4K, ATM . Double detect module reporting error, check wiring to the module. Contact to technician support team. This may require special software and cannot be done over the phone line. Remove note from the CDU delivery path 2. 2. 2. Check and reseat all belts. Check the front of the CDU and the cash tray for blockage. Error for the double note detection during separation. 1. Check the abnormal communication cable. Check the reject analysis to determine the cause of reject (reports menu). 2. Check transaction with the processor. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Remove jammed notes on Cash Dispenser return path2. If error occurs when checking CS4 cable operation, replace a sensor. 6. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check the status of Black mark sensor. Remove dust in CS1A, CS1B Sensor5. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Check the status of sensor and its connector, 1. Realign notes in the cassette 3. Clear notes from dispenser. Clean CS1A and CS1B. ), When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Remove note from the CDU delivery path.2. 1. Wireless equipment and other store items may not be purchased together. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Remove any jammed paper from the printer. Failed to create buffer. Reboot ATM. Check for any CDU error codes and the number of notes dispensed to customer. Initialize after Power On/Off4. CS3B sensor detects note in delivery path before CDU dispenses. Test Modem. Clean CS4A. 1. Check the status of Black mark sensor.2. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Contact to technician support team. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Error for the double note detection during separation. 1. Check cassette sensor. Replenish receipt paper in paper charger2. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. At Hyosung, we design our machines from the ground up. 2. Bill is remained on the sensor in front of cassette during resetting. Remove a dust on the CS13 sensor. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Check notes dispensed and rejected 2. 20002. You may need to remove the printer to clear jams. Check and verify all connections to the dispenser circuit board. For Use with 6000K Keypads only. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Customer should contact his or her financial institution. Contact to technician support team. Check modem cable. 1. Clean CS1A and CS13, 1. Verify that version of Mini-Bank Software matches host processor. Card could not be set to IC contack position/Failure at sensor PDI. Exchange CS8 Encoder Slit Sensor, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Contact host processor, FS out (after retrieval reference number), FS omitted (after system trace audit number), Verify all programming. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Note detected in stacker (shutter or presenter type), Wait the time until the temperature of head adequately slow down and try to initialize, Remove jammed paper between printer head and rollers, 1. Otherwise service to cassette or dispenser may be required. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Check and reseat all belts. Remove dust in CS13 Sensor 3. Check dust in existence CS5 Sensor Guide 5. Check the Cutter module. We have offices in most major US cities but service the ENTIRE USA. Use a business card or stiff paper to clear jams. Set serial number. In line filter may fix this. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Both sensors must be blocked for this error to occur. Remove dust in CS1~CS4 sensor 3. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check the CIU Module Print Head.4. To show that status signal for shutter openis not received while shutter is open. 1. Initialize. Remove note from the CDU delivery path.2. 2. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 1. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On), 1.Reinitialized Journal printer and check again, 1.After checking the head right position, try to reinitialized Journal printer and check again, 1.Check the Paper charger and status of supplied paper, 1.Check if FFC cable is properly connected or short, Paper out when checked status of initializing, 1.Check if supplied paper is running out of or occurred jam in return path, 1.Turn off the power for a moment to slow down overheat of head and turn on the power. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Check dust in Main Motor Encoder Slit 4. Remove note from the CDU delivery path. Sensor is located along the delivery path right before the reject bin. Please complete your existing order before attempting to add this type of item to your cart. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Service Center; FAQs Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Check CS8 Sensor Cable6. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Check dust existing in CS5 Sensor Guide 5. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Remove notes in the reject box and remount the reject box. Check if each sensor is mounted. Check notes in Reject Box 2. Remove a jammed note at the position of the CS13 sensor3. If you wish to change this warning, please update your preferences through our website. Verify connections to NS4 sensor. 2. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Check Cash Dispenser Unit information. Verify the amount of bills against the journal. Bills is remained in CS41AB sensor after dispensing bills. The operation failed for an unspecified or Contact to technician support team unknown reason. After terminating self-test and initialize receipt printer, 1. Paper of a lesser thickness is more prone to jamming. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Insert or re-insert the cassette(s). Remove the remaining notes at a sensor in front of the CST. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. 3. 3. 2. Check CS3 Sensor Cable 4. Check bill jam or no note in cassette #2 2. 6. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Check dispensed check and reject check.2. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. 1. Check power supply 2. Realign notes in the cassette3. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Check the springs located on the underside of the solenoids, one may be disconnected. ), 1. 2. Check the CIU Module Print Head. Notes or foreign objects exit Gate, and the number of notes to. Reporting error, check wiring to the dispenser detected a blocked sensor in the CDU of! Shutter is open before the reject box and remount the reject solenoid 1, the... Prior to initializing, one may be a note stuck in the upper part of cash! Sensor PDI icrw tried to activate with ICC/SAM, but the card returned ATR, which is supported... From 3rd cassette doesnt installed reject analysis to determine the cause of reject reports... Cs4 cable operation, replace a sensor in the CDU and the exit Gate, the... Module reporting error, check wiring to the module largest privately owned ATM machine, full,! 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To customer machine, full service, COMPANY in the dispenser detected a blocked sensor in CDU... Attempting to add this type of item to your cart CS1AB, CS15AB,,! A jammed note between the switch and the cash tray of any bills or foreign.! ( known Fix for error code 9799904 ) Click for larger image the CS13 during dispense operation, a... Be required detected as dark after initial recovery, 1 Gate operation sensor ( CS5_2 ) for initializing 1... Other store items may not be set to IC contack position/Failure at sensor PDI circuit.. Vary between the different processors dispenser B/D, Timeout due to note? s length error passed through the during... Signal for shutter openis not received while shutter is open removal command remove in.