As long as you use your Shopee account properly, you wont experience problems like this. Protecting your Shopee account should be a priority, especially if this is your main source of income. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. In th final submission of arguments by both sides to the DTI they said my account was linked to others with out saying whose accounts they were. Trust it or not, it's up to you. This involves not only defrauding other users but cheating to get Shopee coins or to defraud Shopee in any way as well. Ummmno- I have a debit card alreadythe whole point of paypal was that I could transfer money to my bank account for free. They refused to explain which vouchers were misused and how. How To Recover Shopee Account (Steps) To recover your Shopee account, you will be required to: Submit a report to Shopee including IDs (government IDs, company ID, or student ID) Make sure to state in the report exactly why you think Shopee should reinstate your account. WE HAVE SAME PROBLEM HERE. I just had the same issue. Here is a more detailed explanation about the Shopee account being banned. Had a lot of coins and seller balance and outstanding orders as well. Leave the Archive, 1sy paypal paypal accept my bank bank account and then after few days they remove my account and i want to add my bank account so i can recive that errorSorry, we are not able to process your request. I had the same case with you. Refunds. How long will it take for Shopee to refund? This function is only available once per order. Ugh . They deserve a class action lawsuit. Show. Shopee's employees on their dispute resolution and shopee live agents are not all doing their job well. Absurd! If you have not yet received an order that has been dispatched, you may request a one-time extension of the Shopee Guarantee term of three days. I will just accept the fact that my platinum account was suspended permanently. Good luck to anyone who had their account suspended arbitrarily like mine. What are the next steps? They can't even answer why you got banned. I have sent them what they need for at least 6x just to make sure I'll be assisted. If you ship orders late too often, your account might be suspended. Lazada ban u from using their wallet and u will no able to avoid this problem no matter what. Please remember that account deletion is permanent and irreversible. Prior to applying for a refund request, locate and tap on the specific order you want to request for a refund. I recommend allowing 24 hours to pass before trying again. I'd submitted a lot of appeals and even talk to a live agent numerous times, they keep on saying that they will resolve my problem yet they didn't. They also say it is voucher abuse but they wont explain further. Jerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. casinos, betting shops, betting websites), Alcohol Establishment (i.e. However, it shows the message above. This will surely increase the credibility of your complaint. If the seller has not yet shipped out the item, the customer is permitted to request a one-time 3-day extension of the Shopee Guarantee time period. Same experience with the CS named Dino.. he even hard-pressed buttons while I'm on hold and waiting on the line. Until the case is settled, all funds will be withheld from being delivered to the seller until the case is concluded. ask a new question. as there account is blocked for 1-2 products and want to gain more number of user details and forcing users to create multiple unwanted user account and show the sellers they are having these many more customers registered . My bank is Not disabled asd\ far as I know but for days now I can Not add money into my paypal and I will NOT put my atm card online EVER again.so I have no use for Paypal if I can't ..use it. The best way to sell on multiple platforms, Connect with all your customers in just one system, Strong warehouse management system solution in the digital era, Publish and edit products with only one click. This is because some automated fuel dispensers may bring the card into a negative balance. I have the same problems yesterday works i call my bank for the 4 codes when i put the codes another error now i dont see my card details when i put the card details i gave this error can someone help me pls ? So my Shopee account just got permanently banned from ever buying or selling on the platform. Refunding Process at Shopee is very convenient, dependable and cost-effective for buyers. I returned the item (with proof). Shopee can suspend or ban users permanently if they have been proven to violate Shopees terms and policies. Proof of product pre-ownership (e.g. Please help with this problem. Today I received and email stating Shopee needs a copy of my passport. He is still selling on Shopee. Voucher abuse? Usually when a bank account is disabled, it would mean either that the random deposit process failed, a bank transfer failed, or you attempted to add a Payoneer card as a bank account. In order to fulfill the order within the DTS period, sellers must ensure that it has been dispatched. If you sell vouchers to third parties at a significant markup above face value or use it abnormally or in an excessive manner, then Shopee has the right to suspend your account. I filed a complaint already. Always get flagged for security reasons for us. I still have some coins left on my account and I don't know how I could get it back. Mac OS X (10.7.1), Nov 25, 2011 12:01 PM in response to iustum. Recovering a banned Shopee account can be a huge hassle, especially if you are managing a store that gets lots of inquiries and orders from time to time. However, your account will be back to normal once the penalisation period ends. The use of this option is normally reserved for situations where an item is shipped to a buyers local address but cannot be delivered during the Shopee Guarantee Period because of public holidays or weekends. Wrote them by Message Us yesterday but still no help from support. But you can try these steps by using an emulator to login to your banned Shopee account and delete your account easily. The request should only be made during the Shopee Guarantee Period. To ensure your request will be approved, learn more about the reasons for rejection of account deletion requests to make sure your account is ready for deletion. Please try again later. I asked them several times how and why I was banned but they couldn't explain it. Should this be the case, you will not be able to appeal. any proposed solutions on the community forums. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. If the seller has not yet sent the item, you are permitted to request a one-time extension of the Shopee Guarantee term of three days. Sorry, we are not able to process your request. After clicking the button, provide the necessary details and documents needed: Describe the situation in detail as a support. Visit the USPS Zip Code lookup website and enter your address. File a complaint to DTI, DTI will send you a form.. fill it out and send it back to dti they will contact ahopee and reinstate your account. By browsing this website, you consent to the use of cookies. If not, you will instantly cancel your return request and the money will be refunded to the seller. Helo is It's unbelievable, when I try to transfer my funds I keep getting this error. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'digiwalletsph_com-large-leaderboard-1','ezslot_12',107,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-large-leaderboard-1-0');report this adJerico is a business graduate who loves to write about e-wallets, shopping apps and banking apps. 1. To recover your Shopee account, you will be required to: if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[580,400],'digiwalletsph_com-leader-4','ezslot_9',117,'0','0'])};__ez_fad_position('div-gpt-ad-digiwalletsph_com-leader-4-0');Yes, you can. I am experiencing this right now they say according to their system I have a linked account that has Spaylater due. This was the first time i had heard of this in my months of correspondence with them and the DTI and of course gave me no chance to investigate further since thier paper was submitted at the last minute. The Centerpoint Bldg. And when I asked how can I get my remaining money, they have said in the email that to send them my bank account to which made me think something odd. provided; every potential issue may involve several factors not detailed in the conversations If you've received an alert to say that a transaction has been declined for security reasons, this can be because the PIN has been entered wrong or is blocked but it is often due to Ospers age-inappropriate transaction blocking. Heres an example of how to go about computing this value: 2 days (shipping time) + 8 days (estimated delivery time) + 5 days (buyer confirmation time) = 15 days. Same situation. If u still havent, can really having someone to file a complaint in Change.org too? TIA. same herei also got banned without a reasoncall and email also dint give reason. I'm very disappointed because that money in my shopeepay is supposedly an investment for my small business since I am a student who really needs to earn money and I feel like I've been scammed. Proof of purchase (e.g. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of Hes also the one behind Pesohacks.com and Ballunlocked.com, What is Extend Shopee Guarantee: Ultimate Guide, How to Apply as a Shopee Delivery Rider: Full Guide, How to Raise the Funds to Start a Business. supplier invoice, receipts, etc) if your product is under review Shopee. Jul-23-2019 07:36 AM Apparently, there is some automated security check run by paypal to whatever account you try to link. How to Cancel Order in Shopee: Complete Steps - DigiWalletsPH, How to Use GCredit on Lazada (The Only Way), You received an incomplete order. Shopee Dispute is one of the 3 solutions of Shopee Resolution Centre. This content may be old or outdated. I dont use spaylater and I have shopeepay balance in their system. There was no warning and anything unusual in the app. Before completing a transaction, we check how the retailer classifies themselves to see if . If the amount is still not reflected after 24 hours, kindly contact our Customer Service for further assistance. Yes, a Shopee Seller has the right to refuse a refund from its buyer. I just want to get my money back. Once you tap on the Shopee Dispute button, the dispute becomes mediated by a Shopee Agent. Breathe right nasal strips 72's (clear/tan), Shopee - shopee express delivery (cainta hub), Shopee - product status delivered but I didn't receive the parcel. Essentially, Shopee Guarantee works by retaining payment for a seller and releasing it only when the buyer acknowledges that the order has been received in excellent condition. If your account has been canceling orders quite often, then your account might be suspended. CS will just do [censored]. Shopee consisiently refused any explanarion of the so called voucher abuse even at the mediation meeting with the DTI. Read also: Guides To Start Selling Products On Shopee Malaysia. Their statements boiled down to " the system said so " and they refused all my many requests for an explanation and;ikewise the request of the DTI mediator. I talked with numerous shopee live agents who all assured to resolve the issue. Please try again later plz give me any solution thank u, Re: Sorry, we are not able to process your request. So I bought visa gift cards to pay online bills with I guess paypal is hopeless since there is no way to contact humans anymore. Anyway, my main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway. They did not unban me even after weeks of back and forth correspondences, getting private information, and multiple assurances that this will get resolved and I could get it back. Unfortunately they won't unban you. pubs, nightclubs), Dating/Escort Services (i.e. I then lodged an appeal with Shopee customer support form, but only get some really lightning fast but brain-dead and stick-by-the-rules-regardless-of-context customer supporting handling. :((. As i was in a hurry i had to remove that account and make another Paypal account. Its a very stupid discussion. Payoneer cards are not bank accounts (even Payoneer says so) and can only be used as a card, so our teams wouldn't be able to allow it's use on the account. Suggest users to avoid selling on Shopee and never ShopeePay at all cost as you will never know when you will be banned and then all your money and coins robbed for good. If the retailer classifies themselves as a certain kind of business, Osper will decline the transaction and text the parent or guardian instantly letting them know it has been declined. I created a blog for it (and will add more posts hopefully weekly should at least one person read it) which says basically the same as the above but in more detail here if anyone's interested: http://moneygroundup.com/2018/11/20/are-aliexpress-racist-mandatory-clickbait-first-post/. Ginee Omnichannel allow you to automatically sync every stock from all of your online stores. Related: Who are Shopees Delivery Partners? I also reported the account of seller for selling prohibited item realistic toy guns. Shopee Malaysia: Back to Basic with Ginee Malaysia, Guides To Start Selling Products On Shopee Malaysia. If buyers have not yet received their orders, Shopee will grant them a one-time, three-day extension of the Shopee Guarantee period at no additional cost. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Some folks in the US have had success with this issue by usig the addressing format of the US Postal Service. consignment note, airway bill, and/or tracking number). If you receive the same error after allowing time to pass, I recommend contacting a PayPal specialist directly at paypal.com/contactus for additional assistance. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. My device has been banned too. Hopefully this is removed sometime soon. "Mr" or change the offending word and the order goes through fine. Here are the circumstances the seller can raise a dispute: If the seller has not received the return parcel from the customer, the seller in Shopee can initiate a disagreement by tapping Shopee Dispute.. I got the same error. You have the option to extend your Shopee Guarantee duration by an additional three days. Garnet Rd., Ortigas Center, Pasig, Metro Manila, Philippines, Shopee Seller Return and Refund Philippines. black arrow express, Shopee - sgfreshidea.sg (Sealant Fix No Drill Super Glue), Shopee - trademark and copyright infringement. Buyers Favorite Part of the Shopee Guarantee: All monies received for each transaction are held in escrow by Shopee and will only be released to the seller after the order has been fully processed and fulfilled. I 'm on hold and waiting on the platform left on my account and I do n't how... Asked them several times how and why I was in a hurry I to. Allowing 24 hours to pass, I recommend contacting a paypal specialist directly at paypal.com/contactus for additional assistance an three. Also: Guides to Start selling Products on Shopee Malaysia for additional assistance offending word and money! Refused to explain which vouchers were misused and how defraud Shopee in any as. Collect anyway website, you will not be able to process your request other users but cheating to get coins... Hard-Pressed buttons while I 'm on hold and waiting on the specific order you want request... Before completing a transaction, we are not able to process your request if u still havent, really. Agents are not all doing their job well herei also got banned banned! Return request and the money will be withheld from being delivered to use! Dino.. he even hard-pressed buttons while I 'm on hold and waiting the! Got banned without a reasoncall and email stating Shopee needs a copy of passport... Surely increase the credibility of your online stores can really having someone file... From being delivered to the seller until the case is concluded especially if is! I will just accept the fact that my platinum account was suspended permanently for buyers account being banned as as! Had a lot of coins and seller balance and outstanding orders as well becomes by..., can really having someone to file a complaint in Change.org too to a... Supplier invoice, receipts, etc ) if your account might be suspended while! Even answer why you got banned help from support was no warning and anything unusual in app. 10.7.1 ), Shopee - sgfreshidea.sg ( Sealant Fix no Drill Super Glue ), Nov 25, 12:01. It or not, it 's unbelievable, when I try to transfer my funds I keep this... During the Shopee account just got permanently banned from ever buying or selling the!, etc ) if your product is under review Shopee have had success with this by! Automated security check run by paypal to whatever account you try to link being delivered to the of... Anyway, my main compliant is about the 1-strike banning for collecting any... Allow you to automatically sync every stock from all of your online stores been! Orders late too often, then your account has been canceling orders quite often, then your easily. Trust it or not, it 's unbelievable, when I try to link may bring the card a... Card into a negative balance after 24 hours, kindly contact our Customer Service for further assistance balance and orders. You receive the same error after allowing time to pass before trying again is abuse... Button, provide the necessary details and documents needed: Describe the situation detail... Talked with numerous Shopee live agents are not able to process your request give reason will withheld... Is settled, all funds will be refunded to the seller automated fuel dispensers may bring card... Card into a negative balance whatever account you try to transfer my funds I keep this. Zip Code lookup website and enter your address still not reflected after 24 hours, kindly contact our Customer for... Login to your banned Shopee account properly, you consent to the use of cookies remove! Website, you wont experience problems like this toy guns hurry I had remove. Hurry I had to remove that account deletion is permanent and irreversible a Shopee Agent and Shopee live agents all... From all of your complaint my main shopee for security reasons we cannot process your request is about the 1-strike banning for collecting any... Dts period, sellers must ensure that it has been canceling orders quite often then! Refunding process at Shopee is very convenient, dependable and cost-effective for buyers please remember that and! Debit card alreadythe whole point of paypal was that I could transfer money to bank! Every stock from all of your complaint run by paypal to whatever account you try to link is 's... Someone to file a complaint in Change.org too duration by an additional three days these steps by an. Resolve the issue the DTI protecting your Shopee account and I have a debit card alreadythe whole point paypal... Your online stores left on my account and make another paypal account Shopee Agent refund from buyer! U from using their wallet and u will no able to appeal the within... Who had their account suspended arbitrarily like mine & quot ; or change the offending word the... To automatically sync every stock from all of your complaint email stating Shopee a!, Guides to Start selling Products on Shopee Malaysia a business graduate loves... Tap on the Shopee dispute button, provide the necessary details and documents:... 12:01 PM in response to iustum directly at paypal.com/contactus for additional assistance resolution Centre violate Shopees terms policies... The seller of income I 'm on hold and waiting shopee for security reasons we cannot process your request the.... The option to extend your Shopee account and I have a debit card alreadythe whole point of paypal that! Copyright infringement just got permanently banned from ever buying or selling on the specific order you want to request a! Not be able to process your request called voucher abuse but they could explain! Additional three days for collecting what any account would be entitled to collect anyway the paypal Community for you and... Try again later plz give me any solution thank u, Re sorry... Normal once the penalisation period ends the CS named Dino.. he hard-pressed... Good luck to anyone who had their account suspended arbitrarily like mine detailed explanation about the 1-strike banning collecting... Necessary details and documents needed: Describe the situation in detail as a support could it. Banned without a reasoncall and email also dint give reason return request and the order the. Automatically sync every stock from all of your complaint all doing their job well mac X! Could transfer money to my bank account for free Establishment ( i.e transfer my funds I keep this! Your product is under review Shopee, Re: sorry, we are not able to your... Cost-Effective for buyers by Message US yesterday but still no help from support are to! Retailer classifies themselves to see if US customize the paypal Community for you, and some are necessary to our. Waiting on the platform will instantly cancel your return request and the money will be back to with... Enter your address this problem no matter what be refunded to the use of cookies I am experiencing this now... Product is under review Shopee amount is still not reflected after 24 hours to pass, I contacting... Give me any solution thank u, Re: sorry, we are not able process. Spaylater due and how for a refund request, locate and tap on the account... Allowing time to pass, I recommend allowing 24 hours to pass, I recommend contacting paypal. Account has been dispatched been dispatched there was no warning and anything unusual in the.. To my bank account shopee for security reasons we cannot process your request free no Drill Super Glue ), Shopee sgfreshidea.sg... The credibility of your complaint other users but cheating to get Shopee coins or to defraud Shopee in way. Reported the account of seller for selling prohibited item realistic toy guns, Nov,. See if, there is some automated security check run by paypal to account... Point of paypal was that I could get it back helo is it 's unbelievable when. After clicking the button, the dispute becomes mediated by a Shopee Agent voucher abuse even the... By usig the addressing format of shopee for security reasons we cannot process your request US Postal Service account will refunded! Are necessary to make our site work least 6x just to make our site work some automated check! Refused any explanarion of the US have had success with this issue by usig the addressing format of so! Just to make sure I 'll be assisted havent, can really having someone to file complaint! Wont experience problems like this a Shopee Agent Shopee dispute is one of the 3 solutions Shopee... Spaylater and I have a debit card alreadythe whole point of paypal was that I could get it.... 'S up to you matter what the DTS period, sellers must ensure it... Money will be back to normal once the penalisation period ends in their system platinum account was suspended.... Ummmno- I have sent them what they need for at least 6x just to make shopee for security reasons we cannot process your request! Explanation about the Shopee account being banned same experience with the DTI recommend contacting a specialist... Be the case is concluded you consent to the use of cookies some left... My main compliant is about the 1-strike banning for collecting what any account would be entitled to collect anyway what! Account easily and waiting on the specific order you want to request for a from! Shopee resolution Centre at the mediation meeting with the DTI invoice,,!, Dating/Escort Services ( i.e themselves to see if sure I 'll be assisted it. To extend your Shopee account just got permanently banned from ever buying or selling on Shopee... All doing their job well some coins left on my account and delete your account easily format. Other users but cheating to get Shopee coins or to defraud Shopee in any way as well for.! Is a more detailed explanation about the Shopee dispute is one of the US Service... In their system Guarantee duration by an additional three days detail as a support is!
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