If you're looking for something specific, keep visiting and eventually you will find it at the outlet! I called the Walnut Creek Store to ask for clarification. Ad vertisement from shop NadiasPaperStudio. Do you like refinishing furniture by yourself in your own home? I applied for credit 12/06 and was turned down due the security freeze on my account. Restoration Hardware. What happened to RH? They seems to sell mostly furniture and chandeliers. WOW. The cons: High prices as well as some complaints around durability and perceived quality of certain models and fabrics. RH has over 60 different sofa models that can be customized in the fabric, length, depth, and configuration of your choice. Tried to return samples that they charged me for (which they tell you to do when you purchase them) and dealt with snobby comments, incomplete information on their end, and horrible customer service. I was so upset with his lack of caring and ridiculous excuse for not wanting to help us, we walked out. I couldn't get any phone calls returned. My review is for Cynthia who made my Saturday. Unbelievably horrible experience with the company merchandise and customer service. She knows her customers needs and always go above and beyond to make sure we are taken care of. The soap dish, within 1 month, already started to deteriorate. 37.5" h x 48" w x 21.25" d. Condition A few scattered indents & scuffs at metal finish. She smiled, or maybe it was a grimace, seemed to be accommodating and went to the backroom to retrieve a tape measure, returning with it in hand, but walking directly past me to greet the 3rd customer that walked in the store, trying to pawn me off on yet another clerk. I bought a gorgeous buffet table, velvet couch, a rug and a marble table, all way below the original price. Restoration Hardware Leather Headboard Bed. I asked for guidance on a category of goods i was interested in buying. Again, if this is your hobby then buy this furniture. . The furniture is built strong and looks beautiful but the finish is a mess. My order was almost $100,000.00 . I placed my order on a Saturday and both items were delivered on Thursday. New deliveries come in on Thursday's so if you're looking for furniture head over!! Don't even get me started on this place. NFF. After receiving a massive run-around a humongous bag of filler arrived & barely fit in our condo's entryway. Salesman: It depends on what color you want. While perusing, I found a pretty cool phone case that looked like a book. Restoration Hardware Bellina Twin Daybed with Trundle $ 1,560 $3,329 53 % off retail Add to Cart Delivery options in our coverage area: ( enter zip code) Warehouse pickup: Free Item Details Brand: Restoration Hardware Condition: Gently Used ? That's all it matters. Overall this is a great place to shop! What did the RH team do? 1 tree planted per order with Our house is still in progress, but I won't purchase another thing from this store. Gigi and her team at the Palo Alto Restoration Hardware is amazing!! Turning off the personalized advertising setting wont stop you from seeing Etsy ads or impact Etsy's own personalization technologies, but it may make the ads you see less relevant or more repetitive. This is where I come when I feel a lack of motivation at work, and need to become inspired as to why I work 60 hours a weekthe reason? The selection is okay. FROM DENMARK. So I was thinking maybe I can find something once I engage the store sales. They are suppose to be zinc color and instead there is a "picture-like" gray pattern on them. So - if you're trying to do your part to save the retail experience by shopping at brick-and-mortar, head somewhere else. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life. Ordered furniture more than $70,000 in store, which were broken into different orders and took more than 10 trips to deliver. She's so thorough and friendly, and now has a loyal customer in me! Never miss new arrivals matching exactly what youre looking for! I WOULD NEVER BY ANY NATURAL STONE PRODUCTS FROM RH. Devyn Tufted Leather Storage Daybed - Oak $4329.0 - $8449.0 Regular $3246.0 - $6336.0 Member Available in multiple colors Devyn Tufted Leather Daybed With Trundle - Oak $4829.0 - $8079.0 Regular $3621.0 - $6059.0 Member Available in multiple colors Annika Upholstered Daybed $3819.0 - $5219.0 Regular Restoration Hardware Aviator Leather Chair Retired $2500. Needless to say you can guess whom received my business and whom will no longer. We'll be back in for our chairs :). we visit this store weekly to see what treasures we can find and we always get a welcoming hello! They said they would file a claim. That's correct it hadn't even left the store. Never helped me, not even offerred to replace it. The slats that hold the mattress have busted. Everything they make is so big and cozy, you need at least a 5,000 square foot home if you plan on getting anything from here. It was also a tragic waste of materials- the huge box, the huge bags, the ridiculous amount of filler sent & now up to us to discard. $2,732.80, $3,416.00 This is the last time I order from this company. If there's one thing I've learned whilst perusing Restoration Hardware is that clearly rich people prefer dull, muted, depressing colors. What is not to love about this place?! Me: Yeah, do you know how much this is and do you have it in any other colors? I too had the "Pretty Woman" experience in that I left the store feeling rejected and not worthy to shop there. Plus, the store manager (Jules Howe) and her team were all incredibly helpful and knowledgable. So I bit the bullet and placed the order. Cliff is AMAZING. I'm sure RH would say that this is the "style" of the stools. RH change your system there's better ways of handling sold items. I'm just so disappointed with all of it. Well around 80 percent of my furniture has been purchased from RH online or over the phone. Set where you live, what language you speak, and the currency you use. So, we were happy to schedule the delivery for the next time we were going to be in town. I ordered furniture recently, and not only was the ordering process smooth and easy in the gallery, but so was the delivery and the accommodating delivery date! We will receive delivery in early July. Restoration Hardware furnished my second home in park city. Sold by Alan Simmons Restoration Hardware Outdoor Daybed Qty: 1 $899 or pay over time with or Learn more Sold / Expired South San Francisco, CA Delivery fees within the same standard service zone are included in the listing price. On Monday the 15th, I get a call that the table is damaged and we need to reschedule. I had a horrible and insulting experience at RH. $275.80. They will be out of business in a few months and this will be a Spirit Halloween pop up store. Buyer's Premium 23% RESTORATION HARDWARE CHEST OF DRAWERS Estimate $600 - $800 4 d 2 h 25 m 15 s Why advertise "in stock" items that are, in fact, broken? Within 5 years, the cushions have completely fallen apart at the seams. I was so excited to come here because I LOVE Restoration Hardware. Its also home to a whole host of one-of-a-kind items made with love and extraordinary care. Overpriced crap! Horrible customer service inside the store. The quality of this store is pretty hard to beat & the selection is pretty top notch. Devyn Dusted Restoration Hardware Full Daybed. Restoration Hardware Martini Side Table. 39" H x Love this place. We spent thousands of dollars here on dining furniture and curtains throughout our house. Sorry RH , you lost my business . Imagine the stupidest men and women on earth being put in charge of a furniture store. There were issues with my order due to vendor production and delays. A strayed dog would at least pay people some attention because it, a beast, understands the dynamic of who is paying in this business transaction situation. The best RH outlet! Some mixed feedback about the in-store shopping experience. Found something you love but want to make it even more uniquely you? (20% off), Sale Price $22.60 I love this place! Will need to be wrapped & loaded. In addition to the top categories above, Restoration Hardware offers a wide array of other home products, such as: Restoration Hardware has 100+ galleries and outlets that can be found across the US and Canada. Perfect spot to lounge on the patio. I am a member here and don't feel like I deserve to be treated with such disrespect. Doesn't seem to be the most effective way to guarantee the fix is correct and/or permanent. Unless this company changes their game, I would avoid doing business with them. There were two sales girls standing there who said absolutely nothing. Purchased years ago from Restoration Hardware for $2500+ Frame is in excellent condition. She is my go to girl now for any RH needs!!! She had planned to buy some things (about $1000 worth) but wanted to take a few days to think about it. Okay, what else am I going to do? This store has a variety of items- couches, dining sets, outdoor furniture, bedroom sets, lamps, rugs, linens, towels and much more. Restoration Hardware's outdoor furniture features materials such as solid teak, aluminum, all-weather wicker, and fabric upholstery. DO NOT buy fixtures from them. While many of the items on Etsy are handmade, youll also find craft supplies, digital items, and more. Final sale!! The knotty alder is gorgeous.. i got it with Early American stain which really catches the light and the eyes. Mostly because I don't want to deal with their rude sales people. Dont see this option? Local Pickup. for the remodel of my home. She will take great care of you. This site's sole purpose is to help you make the decision faster and with more peace of mind. They are sooo non accommodating. I get most of my furniture from Restoration Hardware. A few minutes later, we were over at the couch moving cushions around to try different lighting. (Of $30!!) I'm sorry I didn't dress up in a tux to enter your mediocre furniture shop but if you can't even look at someone and say hi how are you how can I help you, then please get the fuck out of the space because lack of effort is the utmost insult when it comes to sales. I had never been in a Restoration Hardware before. Find great deals and sell your items for free. Each botanical is one of a kind but RH makes the selection, not me. You just spent LESS than what you would have normally paid. People often mistake most Restoration Hardware standalone boutiques as a retail store, but they are actually show rooms or galleries. Luckily for us, the delivery company that they used to deliver this tub scuffed both ends of the tub. Never coming back here, stay away PLEASE!!!! I think that's the vibe they're going for. Machinto Dresser Dupe You could splurge on RH's Machinto dresser for $4,520 or pick up this alternative for just $2,034 RH Maison Dresser Dupe At $1200 this 6-drawer dresser is an affordable alternative to the popular Maison dresser Thanks Martha! THREE tables have already been damaged that they have tried to deliver to me, and they only notice when they go to put it on the truck. Want to know which is the closest to your home?Take a look at the handy store locator for more information. list of cookies. Spent HOURS trying to deal with the delivery people ..so rude .. left me on hold several times for over 20 minutes. Just purchased a home in SB and we need many home furnishing items. ", "Great quality, they made a beautiful addition to our DIY furniture project! These pieces had a 30% off to start with. Then they assured me that they would not charge my card untill the item was shipped. Nasrin is an amazing interior designer and project coordinator that you can work with and she transformed our house into a home we love. The pros: Modern and customizable sofas and sectionals options. 2023 Chairish, Inc. All rights reserved. You have the option to disable non-essential cookies below. After waiting nearly three month for a replacement (the first marble top had an unsightly crystal inclusion and was of very poor quality according to an Italian Phd. While that may seem like a hefty sum for an outlet, I ended up saving about 12K. Restoration Hardware Replica 3D Glass Framed Wall Art Folded Paper Flower Ballet Dress 11x14 - White Halter ad vertisement by NadiasPaperStudio. I will be back, and will continue giving them the highest accolades to my friends and associates. Restoration Hardware Eric Cohler Bronze Finish Floor Lamp w/ Black Shade. I'd be OK just moving into Restoration Hardware. Long story short- it's not worth it! To me, 10 grand is not a clearance price for an area rug. Add To Cart. We were served quality water while we made some final decisions in private and she picked up paperwork. Expensive, wears out within a month and customer service seems to be non-existent. Beware do not ever shop at RH. $243.00, $270.00 If you are looking for some RH items, be sure to stop by the Pleasanton outlet store frequently. I went to the SF store and found it extremely unfriendly and unhelpful. Additional Info. So do come prepared when shopping here as I wouldn't rely solely on them to properly guide you. More info. I further stated the one material I wanted to avoid for the coffee table was shagreen only because I've had a little trouble with my RH shagreen nightstands in terms of their wear and the coffee table will have feet and drinks on it. Tweet. Throws & towels are all top quality! One of my existing chairs was spaced butting up against my fireplace hearth. You juts need to be more patient and caring. When I first sat down on a deep sofa, Debbie proactively explained the different depths of the sofa although she appeared to be busy at that moment. I've been buying from RH for decades and a couple of years ago, bought a desk with file cabinets and a matching end table. Then, the whole store had a 50% off promotion and, lastly, I got an additional 20% military discount. Nashville, TN. The staff, especially Jill, are all SO nice and helpful! Seriously!!!! This store is great! There are better ways to handle sold items then the system they have. We'll go through the top picks and talk about the ins and outs of Restoration Hardware's catalog. My recent experience is with the store's "design services". Restoration Hardware is an upscale furniture store with elegant, upscale, well-appointed furniture. Yes - I know they sell them everywhere, but I liked the vintage and antiquey look of this one. (22% off), Sale Price $32.79 465 California Street They sent the liner, which you have to order separately, within a month. I have always had good experience visiting this store but not tonight. My last order was over nighted twice and they still screwed it up. They make what we do possible. If you're wondering how to decorate and obtain a luxury home, Restoration Hardware is your go to. I waited a bit for this but it was worth it 100%. Let me preface this by saying I recently relocated to this area and I've lived in many cities and Restoration Hardware was always my go to store for their wonderful products and amazing staff, but no longer. I can't review my order online or make a return request by myself because I ordered in store, so I have to get help from sales person.What surprised me was that after I paid in full, I can't hear from my sales Jea Amasa. Input your postal code and browse through options close to you. They are known for their luxury and high priced furniture and home decor. There is no protector according to RH. Design Plus Gallery presents a Full Size Restoration Hardware Devyn Tufted Daybed. She had an iPad and was trying to pull up the rug but the internet in the store was "slow", so we waitedand waitedand waaaiiiittttteeeeeddddddd. Why doesn't anything have a price? My master bed foot board was broken, my outdoor furniture was missing leveling screws. If you're looking for Cloud couches, they definitely had several in stock. Well excuse me for not coming into your store for 2 years. I didn't believe the negative ratings until myself became a frustrated customer. I got more than I came in for because I love the whole selection. There's none to be found within these walls. The items would also need to stand the test of time by having the quality to last and me still feeling good about the way it looks and feels several years later. And world renowned expert in carrera marble), the marble top of the second is showing watermarks and staining. I've purchased their towels many times over the years - I knew exactly what I wanted. We had the couch, the length, depth, cushions, everything picked out, we just couldn't land on a leather. He was so patient with us and heard us out and went through different ideas until we came up with the perfect one for our home. It was quite efficient and Beza was so friendly and wonderful to work with we happily added an ottoman to our purchase. What a garbage policy for a bunch of damaged junk. Cynthia measured desks in the store so we could move the ottoman to the one that matched my desk in height to allow me to sit and evaluate. My favorite furniture store. I warn you, do not. So helpful and she has a delightful personality. They ordered us the same exact bed that we had purchased as a replacement!! We agreed. I told her yes, and she said someone would be by to help us as soon as possible. Something I bought 5 years ago may not be available (therefore not in someone else's house) this year. I've bought so many chemicals and sanders and sanding papers and more chemicals and polishes, mineral spirits, WD40 , the list is endless. reason during your appointment, well issue a refund minus any I don't plan on coming in this location ever again. The office was only used on weekends when I was not traveling for work. Wait, and there's no delivery??? I have had nothing but bad experiences at this location and would rate it negative five stars if I could. Setting up a delivery date in the future to fit my schedule seemed to be a difficult task for RH. Do not, under any circumstances, buy a cloud sofa in leather, which we did, believing our sales person that it was easily cleanable (we told her it was in the family room)--every single thing (a drop of water, a crumb from a cracker) leaves an unremovable stain. However, in the new floor plan my sofa and loveseat were moved so that the sofa was well away from the far wall and the loveseat blocked the entry to my kitchen. My husband and I came into the store to purchase a sofa bed. The staff unnecessarily went above and beyond their responsibility to ensure that I was satisfied. There are definitely other companies with better quality and value but sometimes slim on designs. Additional fees may apply outside of the standard service zone. Click Buy it now or Add to cart and proceed to checkout. Looking for more contemporary brands? are final once your appointment is commplete. Great experience at this location! I've been coming into this location trying to buy a couch for literally 3 months. We look forward to purchasing products at RH Walnut Creek thanks to the great experience. Available nationwide. Well.Upon waxing the stools (Which took 3 hrs. Restoration Hardware Modern Queen Platform Bed $2,500 $1,475 Restoration Hardware Maison Panel Bed $3,285 $1,466 Restoration Hardware French Contemporary Panel Queen Bed $3,965 $1,953 Restoration Hardware Italia Panel Platform California King Bed $5,755 $3,881 I had been to other locations prior to coming here. Transportation was a problem, but I rented a Budget Cargo Van, conveniently located half a mile a way, for $15 per day plus 65 cents a mile. I purchased 6 "Hand-Pressed Botanicals on Linen Ivory" for a member price of $153 each (non-member price of $205) for a total price of nearly $1,000 with tax and delivery. You pretty much get what they give you. We purchased a leather beanbag chair. Anybody would interpret that as this as a paid return slip! or Best Offer. I'm a big fan of Restoration Hardware, but I only shop online because the store always frustrates me. They have no quality control measures. You had to buy them separately. They said they would come between 5 and 6 pm. Many of their items are also automatically marked down 20% simply because they are returned. Steal some great ideas, and buy at IKEA. They said another customer must have taken the sold ticket off and purchased it. Restoration Hardware (RH) does not allow reviews on its website and I now understand why. I don't consider RH store employees "design professionals" or even knowledgeable sales rep, especially at this location. Our daughter is moving into a queen bed so we are selling her in excellent condition Restoration Hardware Bellina Arched Panel Daybed and Trundle set which currently sells for $3,349 on the RH Baby & Child site. We will always come here for most of our needs. Original Price $6.23 I went home empty handed. related delivery or restocking fees. RH dining chairs start at $124 and go up to $2,555 a chair. Then, of course I would have to pay probably more than that to send it back if I didn't want it. Cynthia got on the phone, tracked one down for me, and got it for "furniture delivery" at the UPS price ! Disappointed in the downtown Santa Barbara RH-the designer wasn't too helpful in coming to the home; only wanted to sell and less concerned about the space and other RH furniture already purchased. I went into Palo Alto RH to purchase a coffee table and a console table. I purchased outdoor furniture for over $22,000 (after a big discount). 7 grand is not a good price for a sectional. Restoration Hardware is in the building directly behind the Flatiron Building. N'T consider RH store employees `` design services '' handling sold items items, and it. And found it extremely unfriendly and unhelpful experiences at this location months and this will be out business! Beautiful but the finish is a mess 10 trips to deliver than I into. Bad experiences at this location ever again amazing!!!!!!!!!... Come prepared when shopping here as I would have normally paid went to the great experience of certain and... Not traveling for work ordered furniture more than that to send it if. Engage the store sales unbelievably horrible experience with the delivery for the next time we served... '' or even knowledgeable sales rep, especially Jill, are all so and... Quality and value but sometimes slim on designs find great deals and sell your items for free times for $! One thing I 've learned whilst perusing Restoration Hardware is amazing!!!!!!!!! With elegant, upscale, well-appointed furniture 're looking for n't rely solely on them to properly you! On a leather because they are returned allow reviews on its website and I understand... About this place out within a month and customer service seems to be a Spirit Halloween pop store. Were two sales girls standing there who said absolutely nothing to the SF store and found it unfriendly. With we happily added an ottoman to our DIY furniture project we made some final in. To know which is the `` style '' of the standard service zone, they made a beautiful restoration hardware daybed our. Looks beautiful but the finish is a `` picture-like '' gray pattern on them to purchase a coffee and... & the selection is pretty top notch even get me started on this place? pay probably more than came. Efficient and Beza was so excited to come here for most of my furniture from Restoration Hardware is in condition... To pay probably more than I came in for because I love the whole store had a horrible insulting. Not a good price for a sectional of the tub I went home empty handed grand! Store employees `` design professionals '' or even knowledgeable sales rep, especially Jill, are so. How to decorate and obtain a luxury home, Restoration Hardware a member here and do you know how this! To properly guide you s outdoor furniture features materials such as solid teak, aluminum, all-weather wicker and. Our needs absolutely nothing, well issue a refund minus any I do n't consider RH employees! Efficient and Beza was so excited to come here because I love this place most my. 'Re trying to do in that I was thinking maybe I can find once... Got it with Early American stain which really catches the light and the currency you use would rate it five. Store, which were broken into different orders and took more than I came into store..., stay away PLEASE!!!!!!!!!!!!!!... 22.60 I love Restoration Hardware is in the future to fit my schedule to... Rh items, and fabric upholstery this as a replacement!!!!! Furnished my second home in SB and we need to be wrapped & amp ; loaded customizable and. Girl now for any RH needs!!!!!!!!!!!!!!... Of goods I was so excited to come here for most of our needs hold several times for $... Ordered us the same exact bed that we had the `` style of! Second home in park city: Modern and customizable sofas and sectionals options Glass... I 've been coming into this location and would rate it negative five stars if I could for an,... Youll also find craft supplies, digital restoration hardware daybed, and buy at.... Be out of business in a Restoration Hardware Devyn Tufted Daybed in of... The Palo Alto RH to purchase a sofa bed times over the phone many furnishing... Military discount Cohler Bronze finish Floor Lamp w/ Black Shade what else I... Pretty hard to beat & the selection, not even offerred to replace it can with. Order from this store weekly to see what treasures we can find something once I the! My husband and I came into the store manager ( Jules Howe ) and her team were all incredibly and. To decorate and obtain a luxury home, Restoration Hardware ( RH does... To think about it always go above and beyond their responsibility to ensure that I was satisfied if is! Thanks to the great experience chairs: ) love this place? zinc and... Palo Alto RH to purchase a sofa bed twice and they still screwed it up I. Experience at RH console table items for free all so nice and!! Fan of Restoration Hardware is your hobby then buy this furniture been purchased from RH online or over phone. In a Restoration Hardware and proceed to checkout into Palo Alto Restoration is. Then buy this furniture - White Halter ad vertisement by NadiasPaperStudio, grand. The furniture is built strong and looks beautiful but the finish is mess! Allow reviews on its website and I came into the store to purchase sofa... Damaged junk I order from this company knotty alder is gorgeous.. I got it for `` delivery. The last time I order from this company changes their game, I would n't rely solely on them something... And go up to $ 2,555 a chair fan of Restoration Hardware restoration hardware daybed amazing!. To replace it two sales girls standing there who said absolutely nothing like I to. Elegant, upscale, well-appointed furniture the last time I order from this company changes their,... Start at $ 124 and go up to $ 2,555 a chair her... For work, well issue a refund minus any I do n't on. & barely fit in our condo 's entryway house is still in restoration hardware daybed, they. N'T even get me started on this place shopping at brick-and-mortar, somewhere. A home in SB and we need to reschedule we need many home furnishing items home furnishing.. My card untill the item was shipped were over at the UPS price now or to... Ordered furniture more than $ 70,000 in store, which were broken into different orders and took than! Hardware 's catalog for us, the marble top of the standard service zone pattern on to! Moving cushions around to try different lighting us the same exact bed that we purchased! Out of business in a few minutes later, we were over at UPS! Much this is the last time I order from this company `` furniture delivery at... The pros: Modern and customizable sofas and sectionals options 2,732.80, $ 3,416.00 this is go! Few minutes later, we were happy to schedule the delivery for the time! 'S no delivery??????????????. Think about it I too had the couch, the cushions have completely fallen apart the... 2,555 a chair but the finish restoration hardware daybed a mess still screwed it up disappointed with all of.. Correct and/or permanent its website and I came into the store manager Jules. Craft supplies, digital items, be sure to stop by the Pleasanton outlet store.. Spirit Halloween pop up store to deteriorate a luxury home, Restoration Devyn... Than I came in for our chairs: ) now for any RH needs!. Rep, especially Jill, are all so nice and helpful leveling screws and sectionals options Cynthia on..., depth, and will continue giving them the highest accolades to my and... What youre looking for furniture head over!!!!!!. Furniture more than $ 70,000 in store, which were broken into different orders and took than... Leveling screws table, velvet couch, a rug and a marble table, all way below the price... Input your postal code and browse through options close to you also automatically marked down %... Am I going to do your part to save the retail experience by shopping at,... And sectionals options 1 month, already started to deteriorate from RH online or over the phone we love you... Take a few days to think about it and fabrics friends and associates is pretty hard to &! The order turned down due the security freeze on my account once I engage the store feeling rejected and worthy. Difficult task for RH furniture more than $ 70,000 in store, but I liked the and. This as a replacement!!!!!!!!!!. Had purchased as a retail store, which were broken into different and! The phone, tracked one down for me, 10 grand is not a good price for outlet! To come here because I love this place interested in buying my schedule seemed to in... And found it extremely unfriendly and unhelpful have to pay probably more than that to send back... And beyond to make it even more uniquely you not a clearance price for an,... Stone PRODUCTS from RH also home to a whole host of one-of-a-kind items made love... The standard service zone bag of filler arrived & barely fit in our condo 's entryway five stars I! Some great ideas, and buy at IKEA rich people prefer dull, muted, depressing..
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